Operations Assistant

Program Objectives:

To be the best run, most popular, and most successful elective program offered in the Knoxville and surrounding area.
To have a reputation of excellence. An objective measure of our territory’s reputation for quality will be learned in the Net Promoter Score survey conducted at the end of each season.
To consistently exhibit our core values: to Grow, to Pursue Excellence, to Care, to be Stronger Together, to be Candid, and to Own It.

Objective of the Position:
To provide recruiting support, administrative support, and marketing support to the Director of Operations and to help identify and implement new programs.

Position Description:
The selected Operations Assistant joins a small leadership team of highly dedicated and committed individuals seeking to deliver an excellent program and service in the community. This team values a strong work ethic, a commitment to the mission of Soccer Shots, strong written and oral communication skills, dedication to customer satisfaction, attention to detail, and creativity. In addition, we’re seeking an individual who desires to improve and grow our program and who desires advancement opportunities and responsibilities within the company.

Responsibilities:
Communicate with parents, directors, and other account representatives
Collect and prepare all data for weekly and monthly reports
Manage payables and receivables monthly including invoicing clients
Organize and manage the enrollment process at all sites
Cancellations and reschedules
Checklists, scorecard, and process execution
Run monthly payment report and collect late or unpaid balances
Assist with recruiting, contacting, and interviewing prospective coaching candidates
Support the identification, acquisition, and setup of new accounts
Participate in quarterly management meetings where company and personal growth goals are discussed

The Operations Assistant is entitled to a one-hour lunch break each day, which may be taken at their discretion

Key Performance Measures (KPM):

Prompt, reliable, and professional communication—responds immediately to customers (parents, directors, staff), and always responds to supervisor and other SSF support staff within 24 hours.
Meet weekly, seasonal, and annual timelines and deadlines. Develop systems to stay organized, keep good records, and be efficient with your time.
Adhere to all company policies and represent Soccer Shots with professionalism and integrity.
NPS score above the industry average.