Member Engagement Coordinator

Responsibilities
Membership & Customer Service

Respond to member and donor inquiries via email, phone, and web forms in a timely and professional manner
Assist supporters with donations, recurring gifts, account updates, renewals, and membership questions
Troubleshoot member access and newsletter subscription issues
Help maintain a positive and welcoming experience for members and supporters

Membership Operations

Maintain and update member and donor records in Salesforce
Process donations, acknowledgments, and recurring gift updates
Assist with membership fulfillment and donor acknowledgment processes
Support data cleanup and reporting projects

Member Engagement & Retention

Support membership renewal and retention campaigns
Assist with onboarding communications for new members
Help execute email campaigns, newsletters, and engagement initiatives
Coordinate member benefit fulfillment and engagement opportunities
Gather and organize member feedback and insights

Events & Community Engagement

Assist with planning and coordination of member events, webinars, and community programs
Support event communications, registrations, and attendee follow-up
Help strengthen relationships between members and the organization
Attend in-person and host virtual events

Qualifications
1+ years of experience in customer service, nonprofit membership, fundraising, audience engagement, or administrative support
Strong written and verbal communication skills
Excellent organizational skills and attention to detail
Ability to manage multiple projects and priorities
Comfortable working with databases and spreadsheets
Experience with Salesforce or CRM systems preferred
Experience with email platforms such as Mailchimp, Beehiiv, or similar platforms is a plus
Knowledge of the Jewish community and a passion for our mission