Licensed Optical Supervisor

What you’ll do

Optical duties

● Work directly with customers to help meet all of their eyewear needs

● Take and record measurements, adjust and fit eyewear, and execute these details with flawless accuracy

● Check that our finished eyewear meets our optical standards, as well as customer requirements and requests

● Use your expertise to explain prescription terminology and product offerings to customers

Leadership responsibilities

● Set your store up for success each day by ensuring that all operational, service, and staff zoning procedures are executed to Warby Parker standards

● Drive the store vision and sales by providing above-and-beyond service on the floor and acting as the main contact for customer and operational questions

● Work with store management to lead and mentor the Optical team, including participants of our Optician Apprentice Program, and exemplify what great service looks like

● Help maintain general store systems, inventory databases, and business operations

● Foster and support a productive, positive employee culture in your store

Who you are

● A licensed dispensing optician in states that require a license or an ABO-certified optician in non-licensing states, with 2+ years of experience, including supervisor responsibilities

● Passionate about the eyewear and retail industries

● A clear, effective, and professional communicator-you can break down technical terms for customers to easily understand

● Dedicated to going above-and-beyond to make customers (and your teammates!) happy

● An energetic, positive team player who’s able to adapt in a fast-paced, ever-changing work environment

● Extremely detail-oriented, cool under pressure, and capable of juggling a wide range of responsibilities

● Open-minded-you’re constantly learning and challenging what you know

● Someone who takes your work very seriously, but not yourself

● Not on the Office of Inspector General’s List of Excluded Individuals/Entities (LEIE)