Senior Collections Representative

Responsibilities:

• Prepares loan and Visa accounts for referral to outside agencies – gathering information, scanning documents and sending emails.

• Monitors overdraft accounts weekly, including transferring of available funds and performing account maintenance. Collects on charged-off accounts.

• Prepares bankrupt loan and Visa accounts for review by Director of Lending Services and/or CLO, including gathering information for referral to attorney.

• Serves as the primary liaison with the credit union’s attorney regarding bankruptcies, recovery efforts, and legal actions on charged-off loans.

• Recommends automobile accounts for repossession, assists with their repossession and monitors repossessed inventory.

• Responds to questions from members, colleagues and management.

• Makes outbound collection calls to delinquent accounts. Corresponds with members via letter and email to encourage payments.

• Motivates members to bring their loans current by negotiating a repayment plan and/or obtaining promises to pay.

• Takes in-bound calls from members that need assistance with making payments or who are in need of making payment arrangements.

• Analyzes member’s financial situation to provide delinquency “work out” plans, and bring delinquent accounts current in the most efficient manner possible.

• Prepares and/or processes documents and information received from members for loan workouts; reviews for accuracy and completeness; updates information as needed and submits request for approval.

• Performs occasional research on collection matters based on a member’s request.

• May be required to enter share and loan transactions by use of a PC. Updates any or all existing member information regarding address and telephone numbers or other collection information.

• Maintains accurate notes for files and reports on collection activity.

• Occasionally the employee may be asked by his/her supervisor to assist other areas of operation when necessary.

• Attends and represents the credit union at mediation or arbitration court hearings.

• Attends regular and special training sessions.

• Other duties as assigned.

Qualifications
Qualifications:

• High School Diploma/GED, some college preferred.

• Credit union experience preferred.

• Possess a minimum of 2 years of related experience.

• Excellent organizational skills.

• Able to apply common sense understanding to carry out detailed written or oral instructions.

• Ability to research, collect and analyze data.

• Creative at problem solving and developing alternative solutions.

• Accuracy and attention to detail.

• Able to present information in one-on-one and small group situations.

• Speaks clearly and persuasively in a positive tone for a negative situation.

• Excellent writing skills and interpersonal skills in listening and oral communication.

• Excellent customer service skills.

• Responds well to questions.

• Proficient in Microsoft Office, Excel, Word, Outlook and computer familiarity.

• Numerical abilit