Director, Program Management & Delivery

Duties & Responsibilities

Enterprise Program Management & Delivery Oversight

Establish and lead Brother’s enterprise program management and delivery framework across strategic and transformational initiatives
Provide oversight for complex, multi-workstream programs to ensure alignment with approved scope, timelines, budgets, and value objectives
Ensure delivery practices are standardized, scalable, and aligned with portfolio and governance standards
Govern interdependencies across programs, initiatives, and operational work to reduce execution risk and delivery friction
Lead and integrate a multi-disciplinary delivery team encompassing Project Management and Change Management, ensuring cohesive execution and outcome alignment across programs
Provide people leadership, capability development, and performance oversight across project delivery, change execution, and continuous improvement disciplines, driving consistent standards and enterprise impact
Ensure tight coordination between project execution, change adoption, and process optimization to deliver sustainable business outcomes rather than one-time implementations
Serve as a trusted advisor to executives on delivery feasibility, trade offs, and execution risk
Ensure consistent communication across regions and functions regarding delivery status and expectations

Delivery Governance & Controls

Define and enforce delivery governance standards, including status reporting, risk and issue management, dependency tracking, and escalation protocols
Ensure all programs operate with clear delivery accountability, decision rights, and escalation paths
Partner with Portfolio Governance to ensure delivery execution aligns with approved sequencing, funding, and capacity constraints
Intervene when delivery performance deviates materially from approved baselines
Own enterprise-level visibility into delivery risks, issues, and cross program dependencies
Proactively identify systemic delivery risks and recommend mitigation or corrective actions
Escalate material risks impacting timeline, cost, quality, or benefits realization to executive leadership
Ensure lessons learned are captured and incorporated into future delivery practices
Ensure programs are delivered with a clear line of sight to approved business outcomes and benefits
Partner with Change and Business Owners to ensure delivery milestones support adoption and value realization
Validate that program completion criteria include readiness for transition, sustainment, and operational ownership
Support post-implementation reviews to confirm delivery effectiveness and benefit realization

Program Planning, Road mapping, & Execution

Oversee the development of integrated program plans, roadmaps, and milestones that align strategy to execution
Ensure programs are structured with clear workstreams, milestones, success criteria, and measurable outcomes
Validate that delivery plans appropriately account for resource availability, regional considerations, and change impacts
Drive disciplined execution while enabling flexibility to adapt to evolving business priorities

Financial & Executive Reporting

Partner with Finance and Portfolio Governance to ensure delivery execution aligns with approved budgets and forecasts
Monitor program-level financial performance, schedule adherence, and forecast accuracy
Support reforecasting, trade-off analysis, and recovery planning when delivery constraints emerge
Ensure transparency between delivery progress, financial consumption, and expected value realization
Provide clear, concise, and decision-oriented delivery reporting on enterprise programs and projects to executive leadership
Translate complex delivery data into actionable insights regarding progress, risk, and required decisions

Leadership, Capability & Continuous Improvement

Build and lead high-performing program management talent
Coach program leaders on execution discipline, stakeholder management, and enterprise delivery expectations
Drive continuous improvement of delivery tools, templates, and practices
Promote a culture of accountability, transparency, and outcome focused execution

Experience & Qualifications

Education

Bachelor’s Degree (or equivalent experience) in Business Administration, Project Management, IT, Engineering, or related field
Master’s Degree (or equivalent experience) or MBA – Preferred

Experience

10+ years of experience spanning the following areas:
Experience in program management, large- scale delivery leadership, or enterprise transformation execution
Experience leading complex, cross-functional programs in a matrixed organization
Experience with delivery financials, risk management, and organizational change impacts

Licenses and Certifications

PMP – Project Management Professional
Six Sigma Green Belt – Preferred

Software/Technical Skills

Advanced Jira, Workfront, or other project management tools and software
Intermediate Microsoft Office (Outlook, Word, Excel, PowerPoint)
Intermediate Familiarity with enterprise delivery methodologies (Agile, Hybrid, Waterfall) at a governance level – Preferred

Other Skills/Knowledge/Abilities

Ability to create clarity, maintain momentum, and foster accountability across complex, multi-work stream initiatives, including in ambiguous or high-pressure environments
Ability to drive outcomes by establishing trust and credibility with diverse stakeholders and delivery teams, effectively influencing without reliance on formal authority
Ability to make effective decisions while navigating competing priorities, constraints, and trade-offs
Ability to communicate complex delivery risks, progress, and challenges clearly and concisely, translating them into actionable insights for executives and cross- functional teams
Ability to lead & develop team members through ongoing coaching, feedback, and capability development
Ability to maintain composure and focus amid shifting priorities, delivery risks, and setbacks, adapting approaches as needed to sustain progress and outcomes
Ability to deliver initiatives across multiple regions or geographies – Preferred