Systems Engineer – Onsite Support

Requirements
2–4 years of experience in cloud operations, system administration, or related role
Hands-on experience with one or more major cloud platforms (preferably Azure)
Strong understanding of supporting Microsoft Office 365 stack (Exchange Online, SharePoint, OneDrive, Intune, Entra ID, Teams calling)
Strong understanding of cloud networking concepts (VPC/VNet, security groups, load balancers, VPN, DNS, etc.)
Experience with Windows server administration (Active Directory, Group Policy)
Proficiency with monitoring and logging tools (CloudWatch, Azure Monitor, Stackdriver, Datadog, etc.)
Ability to script basic automations (PowerShell, Bash, Python, etc.)
Familiarity with CI/CD, version control (Git), and infrastructure-as-code tools (Terraform, ARM, CloudFormation)
Excellent troubleshooting, communication, and documentation skills
Ability for basic management and knowledge of networking hardware and concepts: LAN / DMZ / WAN, DHCP, DNS, Routing, Switching, and Firewalls

Preferred Qualifications:

Financial industry experience, including familiarity with market vendors: Bloomberg, Thomson Reuters, CapIQ, etc.
Relevant cloud certifications (Azure Administrator Associate, etc.)
Experience in hybrid cloud environments or on-prem integrations
Exposure to containerization (Docker, Kubernetes) and serverless technologies
Knowledge of ITIL practices or experience working in an ITSM environment (ServiceNow, Jira)
Experience with basic Linux sever administration
Experience with cybersecurity solutions, such as Windows Defender, Crowdstrike, Microsoft Sentinel, Darktrace
Experience with Citrix XenApp or similar products
Basic knowledge of virtualization and storage platforms

Key Responsibilities:

Onsite & Infrastructure Support

Provide support for cloud systems, platforms, and deployed applications
Provide desktop support and infrastructure services for onsite users
Monitor system performance, availability, and capacity using cloud-native and third-party tools
Troubleshoot and resolve incidents related to compute, storage, networking, identity, and security services
Perform routine operational tasks such as snapshots, backups, patching, and scheduled maintenance

Incident & Problem Management:

Respond to and resolve escalated alerts and tickets within SLA
Conduct root cause analysis (RCA) for recurring issues and implement corrective actions
Collaborate with Level 3 and engineering teams for complex problem resolution

Deployment & Automation:

Adhere to strict change control procedures
Support deployment activities including configuration changes, updates, and rollout of new cloud resources
Contribute to automation and scripting of operational processes

Security & Compliance:

Follow established security controls, patch management cycles, and compliance guidelines
Assist in identity and access management (IAM) tasks and policy updates
Support cloud governance, logging, and monitoring best practices

Documentation & Process Improvement:

Maintain accurate documentation of systems, procedures, and operational runbooks
Recommend improvements to enhance reliability, performance, and operational efficiency