Treatment Specialist

What You Will Do:

Front Desk, Reception & Administrative (Primary Focus – First 12 Months):

Serve as the first point of contact for all clients, delivering a welcoming, professional, and high-quality experience
Greet visitors, complete the check-in process, and connect clients with the appropriate OrangeTwist team member
Answer phones and center email in a courteous, professional, and timely manner
Schedule appointments, manage client communications, and respond to questions and inquiries
Process client payments and support retail and service sales
Receive, sort, and distribute daily mail; prepare outgoing mail and packages
Perform general clerical duties including filing, photocopying, organizing, and maintaining records
Partner with Center Management to order and maintain front desk and office supplies
Maintain a clean, organized, and welcoming reception area
Handle confidential and sensitive information with discretion and professionalism
Sales, Client Engagement & Business Support:

Build and maintain positive client relationships to support retention and satisfaction
Promote OrangeTwist services, memberships, rewards, and referral programs
Support lead generation, referrals, and outbound client communications as assigned
Assist with business-to-business (B2B) outreach and community engagement initiatives
Represent OrangeTwist in a positive and professional manner at all times
Training & Professional Development (Secondary Focus – After 6 months):

Learn OrangeTwist treatments, skincare services, and procedures
Participate in hands-on training and observation of treatment protocols for development purposes
Assist with treatments on a limited or backup basis when business needs require and qualifications are met
Qualifications:

Currently in an esthetics program
-OR-
Certificate of Completion of an esthetics program
State Board Certification of Barber and Cosmetology
Valid State Esthetician License
Current, unrestricted esthetician license to practice in the state
Minimum 1 year of experience in sales
Valid State Master Esthetician License preferred (where applicable by state regulations)
Valid State Advanced Esthetician License preferred (where applicable by state regulations)
Laser Certification preferred (required where mandated by state regulations)
Perks
Forward-thinking, transparent, and inclusive company culture
Competitive salary, incentive plan, generous paid time off, sick time, and paid holidays
Comprehensive benefits package including medical, dental & vision insurance
401k employee contributions, FSA, and dependent care options
Continuing education with our own University
Employee referral bonus program, employee resource groups, and professional development
All benefits dependent on role and eligibility