Clinical Specialist (CMA), Clinical Quality

What You’ll Do

Clinical Chart Auditing: Execute high-volume, structured audits of provider charts to ensure protocol alignment and documentation accuracy.

Root Cause Analysis (RCA) Support: Assist Quality RNs in “deep-dive” investigations to identify systemic gaps and process failures.

Compliance Tracking: Monitor and maintain the database for provider quality trainings, ensuring 100% compliance during mass hiring cycles.

Provider Communication: Disseminate approved quality messaging and educational updates to the provider population with professional tact.

Cross-Functional Triage: Work across the organization to flag issues in the “intake-to-implementation” pipeline, preventing errors before they reach the clinical stage.

The “Team Pivot”: Jump in to support any team member or department project as organizational needs shift—we tackle every problem as a unified front.

Who You Are

Exceptional attention to detail; you enjoy finding the “needle in the haystack.”

The ability to deliver feedback and protocol requirements to clinicians and stakeholders clearly and neutrally.

You are comfortable in a “swamped” environment where priorities evolve quickly.

You believe that no task is too small and that the team’s collective success is the primary goal.

You have a history of “digging into” issues. We are looking for someone who has previously identified a problem (e.g., a recurring scheduling error or a missing document trend) and helped find a solution.

Required Qualifications

High School Diploma or GED with 2+ years of direct clinical environment experience (e.g., Medical Assistant, Scribe, or Clinical Coordinator).

Proficiency in Excel & google sheets and a quick ability to learn Electronic Health Record (EHR) systems and tracking tools.

A foundational understanding of clinical workflows. You should know the typical lifecycle of a patient visit and how documentation flows from intake to discharge.

Experience interacting directly with patients in a clinical capacity. This ensures you understand the “human element” behind the data you are auditing.