Client Relations Coordinator

Primary Responsibilities

• Answer inbound phone calls professionally and courteously.

• Make outbound calls to clients regarding sales and service opportunities.

• Schedule, confirm, and follow up on appointments.

• Respond to client emails promptly and professionally.

• Build positive relationships through personalized phone and email communication.

• Print, prepare, and mail client correspondence.

• Maintain accurate client records and document communications within dealership systems.

• Perform general administrative duties supporting the Client Relations Department.

• Collaborate with the Sales and Service teams to ensure a seamless client experience.

• Represent Lincoln of Wayne with professionalism, warmth, and attention to detail.

Cross-Training & Team Support

This role is designed to provide experience across multiple areas of the Client Relations Department. Team members are cross-trained to support one another during vacations, peak business periods, and whenever additional assistance is needed. We value flexibility, collaboration, and a willingness to help wherever needed.

Career Growth

We believe in developing talent from within. This position is an excellent opportunity to learn our

dealership operations while building valuable communication, administrative, and client service

skills. As future opportunities become available, employees are encouraged to apply for open

positions that align with their interests, qualifications, and career goals.

Qualifications

• Excellent verbal and written communication skills.

• Friendly, professional, and positive attitude.

• Strong organizational and multitasking abilities.

• Comfortable speaking with clients over the phone.

• Detail-oriented with excellent follow-through.

• Comfortable learning CRM software, Microsoft Office, and dealership communication systems.

• Ability to work independently while contributing to a team-oriented environment.

• Previous customer service, receptionist, administrative, hospitality, or call center experience is preferred but not required.