Automation Operator Representative

Responsibilities
Responsible for daily operations of automation.
Oversee 5S/Visual Management of automation work cell (including data display, flow management, continuous improvement, etc)
Develop and implement Standard Work/Operating Procedures for Technical Support in accordance with Quest Diagnostics guidelines.
Reviews Technical Operations Standard Work/Operating Procedure Manual on an annual basis and ensures departmental compliance. Identifies need for revisions and/or additional SOP’s as indicated.
Ensures all Laboratory QA/QC documentation is complete and reviewed as required.
Ensures integrity of specimens sent to Technical Departments meet the criteria necessary to provide accurate and timely results.
Work in a participative manner that actively encourages and supports employee involvement.
Disseminate all essential information in a timely manner, using various forms of communication to all departmental staff.
Prepare month-end reports.
Investigates/resolves and responds effectively in a timely manner to internal and external customer complaints.
Oversee and ensure adequate supply inventory for department.
Participate in the interviewing and training of new employees.
Monitor costs associated with automation operations [parts, service and consumable supplies].
Participate on Six Sigma projects and Process Improvement Teams, or other initiatives to meet business unit objectives.
Organize and lead projects both within the work group. Meet all deadlines assigned by supervisor. May be required to give presentations within department.
Effectively work with Specimen Management, BME staff, and Technical Departments to resolve problems.
Excellent organization, communication, and interpersonal skills; is able to manage concerns of internal and external customers in a professional manner.
Demonstrates the knowledge and understanding of automated instruments following training.
All other duties as assigned
Qualifications
Preferred Work Experience:

Previous automation experience and comfort with automation preferred
Three years experience in a clinical laboratory preferred
Medical or production background preferred
Physical and Mental Requirements:

Ability to sit or stand for long periods of time

Knowledge:

Demonstrated aptitude for operating and trouble shooting highly automated instruments [able to distinguish hardware vs software or combined causes for malfunctions].

Skills:

Flexible with schedule
Excellent organization, communication and interpersonal skills, and interact effectively with internal and external customers.
Work effectively in fast paced environment with multiple priorities
Act in a professional manner at all times.
PC skills, MS Office applications, especially Excel
Education

Associates Degree (Preferred)