Operations Manager (2nd Shift)

What You’ll Do:

Lead from the front, owning all aspects of on site operations, logistics, and processing of products without reduction in quality while balancing throughput and cost

Scale operation from processing thousands of unique SKUs/year to tens of thousands of unique SKUs/year

Own/deliver on Safety, Quality, Productivity, Throughput, and service KPI’s

Provide production planning, coordination, and goals to establish an effective work plan for the operation

Drive additional improvement in throughput, efficiency, and quality by establishing and maintaining a CPI mindset and approach

Instill a sense of urgency, a pride of workplace and an ownership mindset within the team from how the workspace looks to how it functions

Work cross-functionally with the people team (site lead) to enhance staff skills and create a rewarding, fulfilling work environment

Work cross-functionally to mitigate risk from a site safety, security, and insurance perspective

Work closely with the tech organization (product and engineering) to implement new and improve upon existing tech solutions

Lead by example and be a champion of all company policies, including safety, attendance & security

Who You Are:

10+ years of proven operational and leadership experience with a record of delivering results in Operations as GM/Director of operations in light manufacturing, warehousing, or fulfillment center type roles

Demonstrated ability to drive business performance in process, logistics, quality,, and customer service excellence

Proven track record of designing and implementing processes to drive consistency, increased speed and quality of customer care delivery at scale

Ability to translate annual priorities and objectives into a local operating plan with specific focus on streamlining product delivery and turnaround times, as well as increasing product quality standards

Collaborative and reliable leader that takes a data driven approach to problem-solving with a strong process focus for continuous improvement

Experience with change management, inheriting teams and bringing them along for the journey, moving with urgency and empowering those around you to do the same