Transportation Dispatcher

Responsibilities

The Transportation Dispatcher will be responsible for a variety of activities related to the transportation of patients, specimens, equipment, and call center duties.
They will greet as well as assist patients and visitors at the hospital and clinics as directed.
Communicate with patients in a warm and friendly manner regarding their care as it relates to the transport function
Answer the telephone within 3 rings, identifying self and department
Log requests for the Environmental Services, Linen, and Patient Transport departments
Enter requests into the EPIC electronic medical record system appropriately, and escalate based on priority level
Use I-Pod/Transport system to receive proper hand-off communication
Follow up with hospital staff regarding delay times, request updates, and entry errors
Safely transport patients via beds, stretchers, wheelchairs, and IV poles by adhering to Transport protocols, patient safety guidelines, infection control, and general hospital safety standards
Demonstrate safe patient handling using proper body mechanics in lifting, transferring, and positioning patients
Verify two hospital-approved identifiers for patient identification on each transport
Clean and disinfect transport equipment on all patient and transporter contact surfaces before and after each patient use
Demonstrate proper hand hygiene before and after patient contact
Follow proper oxygen handling
Maintain patient’s strict confidentiality (HIPAA) of all information and all matters concerning patients, physicians, and hospital personnel
Perform any and all other duties as assigned.

Qualifications

Job Requirements:

High School Graduate or GED.
At least 1 year of experience in a hospital environment or within customer service.
Strong knowledge of phone and computer systems, including Microsoft Office Suite, and I-pod handheld devices.
Preferred Job Requirements:

Diploma from a vocational or technical program.
Previous transporter or call center experience.
Experience with EPIC software a plus.