Principal Architect

Qualifications
Industry Expertise: 7+ years of experience within Telecom, Contact Center, Customer Experience (CX), or related large-scale enterprise environments.
Modernization Track Record: Strong background in successfully migrating legacy systems to modern, cloud-native architectures.
Deep Technical Mastery in:
API-first architecture principles
Microservices patterns
Event-driven and distributed systems
Cloud Proficiency: Hands-on experience with cloud platforms (AWS preferred, Azure, or GCP). A cloud certification is highly desirable.
Frontend Awareness: Familiarity with modern frontend and user experience (UX) frameworks to ensure cohesive end-to-end solutions.
Nice to Have

TOGAF or equivalent architecture certification.
Hands-on experience with Enterprise Service Bus (ESB) platforms.
Deep familiarity with contact center technologies and customer engagement software.