Analyst, Digital Partners & Marketplace, SMCP Group

What We Are Looking For
The Digital Partners & Marketplace Analyst supports the operational & analytical execution of the company’s third-party marketplace, e-concession, and wholesale businesses. This role is highly systems- and data-driven, with primary responsibility for product catalog integrity, pricing and promotion setup, order management, and performance reporting across external partner platforms. The ideal candidate is technically strong, detail-oriented, and interested in developing within operations, business, and strategy rather than creative or merchandising functions.

Organizational Structure – Reporting Relationships

Internal:

Direct Supervisor: Manager, Partners

Essential Duties and Job Responsibilities

Job responsibilities include but are not limited to the following:

Product Catalog & Systems

Support transition of Marketplace partners to Mirakl/Storm. Post-onboarding, own escalation of product-data flow issues with Crossmods, Paris IT, and external partners.
Manage & validate all product data in PIM/PLM/Grand Shooting/Storeland; ensure consistent information flow across all Digital sites.
Monitor data flows between internal systems and partner sites, identifying and escalating errors affecting product activation and site readiness
Coordinate with IT, global brand teams, API connector, and external partners to troubleshoot catalog and systems issues with a strong sense of urgency

Asset Management & Site Activation

Compile product copy & information into partner templates adhering to strict turn-in deadlines.
Coordinate image assets from photoshoot reception and retouching through e-partner deliveries; flag missing/late/non-compliant assets to Paris teams.
Maintain weekly asset tracker to confirm submit-ready status and track live dates by style.
Track product activation and lead times by partner vs LY & targets; drive follow-ups on delays.
Conduct regular site audits to maximize exposure and align with competitors; suggest assortment inclusions.
Manage communication with Buyers in pre-season process for comprehensive list of Merchandised Sets and Product Fit Statements for integration on sites. Partner with DTC teams to ensure alignment across Digital channels.
Wholesale: Support Partners Manager on acquiring additional imagery/assets for external partners to place orders.

Pricing & Promotions Operations

Coordinate submission of all price updates to Partner contacts in preferred formats for all promotional & markdown events.
Own the internal price keying for Marketplace partners.
Develop deep Storeland/Mirakl pricing-flow expertise to independently troubleshoot keying/pricing errors with Paris IT.
Audit sites to ensure promotional/MD events and Partner Loyalty events go live as expected. Escalate any issues to external partners.
Partner with Retail Operations team to resolve any POS pricing issues in Partner B&M locations

Order Fulfillment & Customer Care

Execute and validate all pricing updates, markdowns, and promotional submissions for partners using the Partners Pricing Tool
Perform large-scale data reconciliation to ensure price accuracy across internal systems and partner sites. Develop deep Storeland/Mirakl
expertise to aid in these reviews.
Monitor launch execution for promotions and loyalty events, investigating and resolving discrepancies.
Partner with Retail Operations team to resolve any POS pricing issues in Partner B&M locations

Performance Monitoring & Analytics

Prepare weekly reports on sales, site activation, and category demand reporting. Review insights with Partners Manager on a weekly basis to inform actions.
Conduct weekly OOS-rate reviews by partner; flag inventory risks/needs and partner with Buying/Planning to activate key styles ahead of brand moments.
Monitor performance for products included in key site marketing initiatives / exposures using key metrics (i.e. ROAS, CTR, traffic)
Support Partners Manager with invoice reconciliation between Mirakl/Tableau
Support ad-hoc business analyses, including return rate review, SKU productivity, stock positioning, bestsellers TY/LY
Develop strong understanding of key business KPIs to ensure continuity of reporting and operational support during out-of-office periods

Process & Documentation

Develop and document all weekly workflows and operating procedures.
Document recurring issues and corrective actions to improve operational efficiency
Identify opportunities to streamline workflows and reduce manual tasks through automation/tool creation
Organize key external contracts, communication, and documentation for administrative purposes.
Work closely with Paris counterparts to ensure alignment on best practices on all systems, continuously

Principal Skills, Knowledge & Abilities Required

3-4 years of e-commerce or IT experience, with emphasis on digital marketplace, e-concessions & wholesale partnerships in the Retail industry
Advanced proficiency in Microsoft Excel (required assessment) and demonstrated systems aptitude
Experience with Mirakl/Shopify or similar marketplace & catalog management platforms
Knowledge of information systems (PIM/PLM)
Strong understanding of retail math concepts related to pricing, markdowns, and promotions.
Experience with Tableau or other business analytics reporting

Core Competencies

Strong analytical and problem-solving skills, including troubleshooting, documentation, escalation, and root-cause analysis.
High attention to detail and commitment to data accuracy.
Ability to independently manage multiple priorities and meet deadlines in a fast-paced environment.
Clear and concise written and verbal communication skills, with the ability to work effectively with IT, Logistics, Merchandising, and external partner teams.
Positive, solutions-oriented mindset and ability to remain composed while managing shifting business priorities.