Client Solutions Manager

Responsibilities:
– Cultivate and maintain strategic partnerships with clients, serving as a trusted advisor and key point of contact for day-to-day client communications.
– Develop and execute media strategies tailored to client goals.
– Leverage deep product expertise to help clients activate full-funnel strategies — from brand awareness to performance — ensuring TikTok’s solutions are effectively aligned to client objectives.
– Educate clients on TikTok’s products, platform updates, and best practices to drive campaign success.
– Analyze campaign data to identify strategic optimizations and upsell opportunities, and provide clients with proactive performance insights and actionable recommendations.
– Coordinate cross-functional teams and resources to deliver on long-term account plans and strategic client initiatives.
– Diagnose and troubleshoot client issues alongside cross-functional teams, such as Product and Engineering.

Qualifications

Minimum Qualifications:
– 4+ years of experience in client solutions, account management, digital advertising, AdTech, or a related field.
– Proficiency in analyzing and utilizing data tools such as Excel, Data Studio.
– Ability to thrive in a fast-paced, rapidly evolving environment.
– Must be willing to work in New York

Preferred Qualifications:
– Experience with performance-driven (programmatic or social) advertising and/or auction-based ad platforms.
– Proven track record of driving revenue growth, developing media strategy, and managing advertiser relationships.
– Expertise in crafting and delivering compelling QBRs that address client needs and showcase TikTok’s platform capabilities through data-driven storytelling.
– Familiarity with measurement frameworks and attribution models.
– Experience diagnosing and solving technical problems in collaboration with product and engineering teams.