Credit and Collections Specialist

Duties:

Contact customer by phone/email to finalize collection of outstanding debts.
Utilize judgment to analyze the customers’ ability to pay and establish a repayment plan.
Monitor outstanding balance against set credit limit and escalate when the limit is exceeded.
Maintain accurate records and notes.
Respond to daily account queries and inbound calls and settle customer disputes.
Reprinting of invoices and statements if required by the customer for the processing of payments.
Identifying areas of opportunity for optimizing results and improving customer satisfaction.
Consistent customers follow up.

Experience with any of the following software / platforms is a bonus:

Maximo
Data Basics
Compliance Depot
Ariba
Ops Merchant
Paymode – X
Vendor Cafe
Nexus Systems Capsi Development
Coupa
Credit Reports
ARM Solutions

Schedule:

8 hour shift
Day shift
Monday to Friday
Weekends as needed

Experience:

Microsoft Office: 1 year (Preferred)
Customer service: 1 year (Preferred)
Collection Management: 1 year (Preferred)

Requirements
High School Diploma (or equivalent) required, Associate’s or Bachelor’s degree preferred.
Minimum of 2 years’ business to business collections experience.
Excellent verbal and written communication skills
Strong attention to detail and superior time management skills.
Strong analytical and problem-solving ability to provide solutions with limited direction.
Patience and ability to manage stress.
Working knowledge of MS Office and databases.