Operations Manager

Job Description
Attend partner/funding customer meetings.
Complete all weekly/monthly reports requested.
Manage/Supervise assigned case managers on daily operations and performance.
Conduct weekly meetings with staff/leadership.
Manage assigned resources as appropriate to the implementation of project related activities.
Develop and maintain project plans and reporting documentation as necessary to ensure timely communication and successful delivery of assigned project.
Ensure assessment, service plans and career pathway documents meet required quality standards.
Assist with case manager assignment for new customers.
Generate progress and other management reports.
Collaborate with the Project Director and Project Accountant for budgeting, forecasting, and to ensure financial sustainability and success.
Work in partnership with the Project Director on planning and overall day-to-day operations/program development/Contract management/Human Resources/Staff Development/Business Development.
Other duties as assigned.

Qualifications
Bachelor’s degree in business, management or human services related field from an accredited university or college, or equivalent work experience preferred.
2 to 3 years’ experience in TANF programs.
3 years of supervisory experience or equivalent combination of education and experience.
Commitment to customer focused service delivery systems
Excellent communication and interpersonal skills, strong management and organizational skills, and the ability to work across all levels of management and staff.
This is considered a driving position and as such your driver’s license must be in good standing and you must have proof of valid automobile insurance.