Direct-to-Consumer Sales Supervisor

Primary Responsibilities:

To provide effective people leadership, oversee/support personal development and drive team engagement
Perform additional duties, including performance management to achieve company and business segment objectives
Maintain overall team performance and ensure successful implementation of new processes and practices
Provide one-on-one coaching to agents to improve call handling, documentation, and compliance adherence by engaging in regular discussions about performance and identified opportunities for improvement
Proactively recommend and provide learning and development resources to enhance agent skills and knowledge
Educate agents on effectively leveraging digital resources to enhance the customer experience
Maintain and enhance agents’ knowledge of systems, tools, and processes
Collaborate with other supervisors and leadership to foster a positive organizational culture and employee experience
Participate in peer feedback sessions to drive continuous improvement
Work in partnership with other supervisors on projects related to systems, processes, and inter-departmental initiatives
You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

High School Diploma/GED
Active and unrestricted Life and Health Insurance License or the ability to obtain within 90 days
2+ years of experience in sales, call center, or production environments
2+ years of experience in strong communication, interpersonal, and presentation skills, with the ability to work with team members and at all levels within the organization
Intermediate level proficiency in Microsoft Office applications (Word, Excel, PowerPoint, and Outlook)
Ability to handle and maintain confidentiality of company-sensitive data
Ability to work hybrid-remote within a commutable distance to Miami, FL

Preferred Qualifications:

Leadership experience in a production or call center environment
Experience in the Medicare, insurance, or financial services industry
Bilingual Proficiency English/Spanish

Soft Skills:

Relationship-building skills and the ability to establish and maintain professional relationships with team members and peers
Strong technical, analytical, and problem-solving skills
Project management skills, including resource identification, objective development, schedule implementation, leadership and status reporting, and result review and follow-up
Organizational skills and the ability to multitask
Demonstrated hard work, honesty, integrity, and ethical business practices