Field Case Manager

Primary Responsibilities:

Assess, plan, and implement care strategies that are individualized by patient and directed toward the most appropriate, lease restrictive level of care
Identify and initiate referrals for social service programs, including financial, psychosocial, community and state supportive services
Manage the care plan throughout the continuum of care as a single point of contact
Communicate with all stakeholders the required health-related information to ensure quality coordinated care and services are provided expeditiously to all members
Advocate for patients and families as needed to ensure the patient’s needs and choices are fully represented and supported by the health care team

Expect to spend about 80% of your time in the field visiting our members in their homes or in long-term care facilities. You’ll need to be flexible, adaptable and, above all, patient in all types of situations.

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

Four-year degree plus 2+ years of relevant experience
No degree, 6+ years of relevant social service or case management experience
1+ years of experience with MS Office, including Word, Excel, and Outlook
Bilingual Spanish
Driver’s license and access to reliable transportation and the ability to travel within assigned territory to meet with members and providers

Preferred Qualifications:

LTC Case management experience
Experience with electronic charting
Experience with arranging community resources
Field-based work experience
Experience in serving individuals with co-occurring disorders (both mental health and substance use disorders)
Background in managing populations with complex medical or behavioral needs
Experience in long-term care, home health, hospice, public health, or assisted living
Experience with local behavioral health providers and community support organizations addressing SDOH (e.g., food banks, non-emergent transportation, utility assistance, housing/rapid re-housing assistance, etc.)