Store support & Operations Associate

ESSENTIAL DUTIES & RESPONSIBILITIES
The Operations Support Associate is primarily a non-selling role; however, this can shift as business dictates.

Inventory Management & Operations
Process freight within specified Units per Hour goals, including markups/markdowns and EAS tagging
Inspect deliveries for damages, verify packaging, and ensure proper sensor/tag placement
Execute daily RFID inventory scans for accurate floor replenishment
Manage “Ship to Home” orders and store-to-store transfers
Complete ISOS replenishment activities and stock room resets
Process retickets, create tags, and associate RFID tags
Maintain organized stockroom and sales floor inventory levels using company guidelines

Customer Service & Sales Floor Support
Create memorable customer experiences through exceptional service
Support Brand Ambassadors with stock checks and merchandise delivery
Greet and assist customers with their shopping needs when on sales floor
Process sales transactions and follow company policies for returns, discounts, and customer data capture
Maintain clean, welcoming sales floor and fitting rooms
Balance operational tasks while prioritizing customer experience

Visual Merchandising & Store Standards
Participate in visual merchandising of sales floor
Maintain store presentation standards following company guidelines
Provide feedback to Management on product and category opportunities

Professional Standards
Foster a positive work environment aligned with RL values
Collaborate effectively with team members
Participate in training and company initiatives
Support store operations in both front and back of house functions

EXPERIENCE, SKILLS & KNOWLEDGE
Back of house experience or similar industry experience in a complex, high-volume or high-profile specialty environment preferred.
Ability to effectively communicate with customers and store personnel.
Ability to maneuver around the sales floor, stock/dressing room, cash-wrap and office; work around/with chemicals, lift/climb up to 30 lbs. and climb moderately.
Ability to work a flexible schedule to meet the needs of the business, which will require day, evening, weekends and may include overnight shifts and travel (as required).
Ability to build and maintain positive working relationships with customers, management, and co-workers.