Intern – (Information Technology Section)

SCOPE OF WORK
Duties and Responsibilities
The functions listed below are those that represent the majority of the time spent working in this class. Management may assign additional functions related to the type of work of the job as necessary.

Provides helpdesk and desktop support for hardware and software, such as personal computer (PC) support, along with other hardware and software; analyzes, troubleshoots, diagnoses, and resolves PC, printer, and other IT hardware and software related issues.
Applies research techniques and analytical methods to the study of administrative systems, organizational structures, policies and procedures related to the area of assignment.

Conducts special studies in conjunction with a project; analyzes data and makes recommendations based upon research.

Responsible for project assignments, research and analysis.

Provides information and assistance to the general public and other governmental agencies.

Prepares project reports and related data.

Provides administrative support to agency.

Performs related work as assigned.

Competencies
Plans and Aligns:
Plans and prioritizes work to meet commitments aligned with organizational goals. Gains a clear understanding of the main tasks needed to complete work in the right sequence. Identifies the support and resources needed to carry out plans; delivers on time at an acceptable quality level.
Ensures Accountability:
Holds self and others accountable to meet commitments. Operates with a clear sense of responsibility; learns about, and adheres to, most policies, procedures, and work requirements. Takes steps to ensure work is done properly, communicates status, and addresses any errors.
Drives Results:
Consistently achieves results, even under tough circumstances. Does what is necessary to meet goals and deliver expected results with acceptable quality. Shows consistent effort to complete even unpleasant or routine tasks in a timely manner; maintains work focus despite obstacles or setbacks.
Communicates Effectively:
Develops and delivers multi-mode communications that convey a clear understanding of the unique needs of different audiences. Pays attention to others’ insights, advice, or instruction, grasping the main elements. Promptly shares relevant information with the right amount of detail.
Demonstrates Self-Awareness:
Uses a combination of feedback and reflection to gain productive insight into personal strengths and weaknesses. Seeks and responds to constructive feedback in a positive and professional way. Seeks to understand own impact on others; acknowledges mistakes and finds ways to avoid repeating them.
Self-Development:
Actively seeks new ways to grow and be challenged using both formal and informal development channels. Takes advantage of available opportunities to update knowledge, skills, and abilities and to apply them on the job. Seeks guidance concerning opportunities and resources for continuous learning and development.