Concierge, Assisted Living Facility

Job Title: Concierge ICT/HCT

Job Summary

The Concierge serves as a vital link in assuring that all residents, families, and guests receive a truly exceptional experience at Cypen Towers. They will greet residents and visitors and provide assistance as required with an excellent level of service; responsible for proper etiquette answering phone calls and handling visitor arrivals expeditiously; provides tours upon request by Administration; distributes information and resources regarding Cypen Towers to residents, families and/or guests. Assist the Business Office Manager in clerical duties as needed.

Essential Job Functions

Greets all visitors and provides assistance as needed
Provides concierge service to Cypen Towers’ residents, families, and guests and arrange or coordinates any services needed
Answers incoming calls and directs call or inquiries to the appropriate department or individual with the highest level of customer service skills
Takes and distributes messages, provides information on services, and answers inquiries about community events
Maintains an ample supply of Cypen Towers materials to be distributed upon request
Provides service recovery when and where deemed necessary to residents and/or their families and guests, per established department guidelines
Communicates to Nurse Manager and support departments (Environmental, Engineering, etc.) any concerns about resident status, needs or adjustment reactions
Ensures that resident records are up to date including photographs
Performs tours for guests as requested
Performs clerical or other administrative support as requested
Attends department meetings and in-services as needed

Job Requirements

Education

High School Diploma preferred

Experience

A minimum of 3 years in a customer-oriented position, preferably in a Healthcare setting

Licenses/Certifications

N/A

Abilities Required

Bilingual (English/Spanish) highly preferred

Functional Demands

Environment Work Conditions:

Normal working condition with adequate lighting and ventilation

Infectious Material Exposure:

N/A

Organizational Expectations

Ensures that resident’s/patient’s rights are adhered to
Demonstrates professionalism and accountability
Demonstrates a caring attitude consistent with Miami Jewish EmpathicareSM toward MJH residents, patients, family members, employees, and other facility guests
Demonstrates excellent communication skills
Ensures confidentiality and security of patients’ medical information
Identifies and utilizes appropriate channels of communication
Able to speak, read and write English
Able to think and act calmly to meet unusual occurrences of the job
Adheres to the organization’s Mission, Vision and Values
Participates in departmental activities, meetings and in-services and follows established guidelines
Maintains a safe working environment