Medical Assistant

POSITION RESPONSIBILITIES (NON-EXEMPT POSITION):

 Attends orientation sessions, scheduled meetings, and face-to-face consultation with supervisor.

 Consistently gives attention to detail.

 Assist the Population Health department in orienting and educating patients and their families on the importance of routine diagnostic testing in addition to screening tests and visits such as Hemoglobin A1c, Preventive Oral Health Visits and Pap Smears.

 Assist in coordination and care requirements for patients within the disease specific populations.

 Responsible for documentation of and scheduling of tests and diagnostic services and interacting with members of the care team to ensure that tests, procedures, and consults are completed.

 Responsible for maintaining a database to track patients when they obtain services in an emergency department, hospital, or other healthcare facility.

 Under the direction of the clinicians, they communicate care plans to patients and their families.

 Coordinates home visits if warranted for non-compliant patients.

 Assist in providing relevant self-management support for patients with chronic illnesses identified by the clinical team.

 Assist families to access the health care system and assign to a medical home.

 Assist with data collection and generation of patient registry reports.

 Communicate effectively and expresses ideas clearly; actively listens and always follows appropriate channels of communication.

 Work with patients both in person and over the phone to remind and review their plan of care and progress towards achieving their goals.

 Maintains flexibility to access families during non-traditional hours.

 Collects and report results of outcomes and referrals, i.e., A1c, Pap Smears and Preventive Oral Health Visits, etc.

 Collects specific data as required to meet the goals of the program.

 Maintains accurate records of the activities performed.

 Follow-up and track missed appointments.

 Track coordination of referrals for outcome results.

 Provides documentation of any patient contact when abnormal results are followed-up.

 Attends scheduled in-services and trainings.

 Works to achieve patient outcome goals as established in the Section 330 Health Care Plan.

 Promptly informs supervisor of problems encountered in the line of duty.

 Follows CHI Policies and Procedures.

 Maintains 100% of monthly productivity goals.

 Reports to work on time and ready to work with minimal absenteeism.

 Assist Population Health Department with meeting deliverables for clinical intervention grants and goals.

 Adheres to Confidentiality Policies and Procedures / HIPAA Regulations.

 Treats patients with respect and dignity.

 Participates in patient/community education (internal and external) and home visits when necessary.

 Performs other duties as assigned.