Veterans Case Manager

Principal Duties and Responsibilities:

Performs needs and comprehensive assessments; develops or updates care plans, service plans, and/or treatment plans with clients and their families to address their needs and to facilitate referral to appropriate treatment or service providers or facilities; engages clients and families in the development of service implementation plans
Counsels clients and/or sustaining success and wellness; conducts activities and monitors the service environment in a manner to maximize client success and well-being
Advocates on behalf of clients and families for services, basic needs, and other related issues
Composes or prepares correspondence, case notes, narrative and technical reports, notifications, and related documents using computer-based applications
Conduct comprehensive, client-centered social work activities in accordance with best practices
Conducts community and home visits (if needed) related to client needs; provides follow-up and monitors service delivery and care environments
Stay abreast of community resources and procedures for referring clients to appropriate resources
Facilitates case consultation for client situations
Provides crisis prevention, intervention, and supportive counseling as needed.
Performs other duties and assumes other responsibilities as assigned by the supervisor
Due to the leadership role United Way is called upon to play in the community, particularly in times of crisis, it is the expectation that all United Way staff will be fully engaged in the organization’s crisis plan and response efforts.
Requirements
Education Requirements: Bachelor’s degree with major course work in social work, psychology or other field closely related or equivalent experience; Military experience/Veteran highly preferred.

Experience Requirements: At least 2 years of experience in social case work, counseling, eligibility determination, social service or community resource referral, or closely related work. Case management background preferred. Knowledge of the needs of the Military/Veterans is essential.

Technology Requirements: Intermediate Microsoft Office suite, including Outlook, and knowledge of modern web browsers.

Other Essential Knowledge/Skills: Must be detail-oriented and able to multitask in a fast-paced environment. Strong customer service skills required. Ability to function in a team environment. Spanish language not a requirement, but helpful.

Contacts: Internal. Communicate with all levels of the organization to exchange information, collect information, and coordinate projects.

Career Growth: We encourage you to grow through formal and informal development programs, coaching, and on-the-job challenges. We want you to ask questions, take chances, and explore the possible.