Lead Parking Enforcement Officer

ESSENTIAL JOB FUNCTIONS AND RESPONSIBILITIES:

Lead, guide, and manage a team of parking enforcement officers, ensuring they adhere to departmental policies and uphold parking regulations effectively.
Coordinate daily enforcement routes and tasks, ensuring maximum coverage and efficiency in monitoring designated areas.
Conduct training sessions for new hires and existing team, ensuring that all officers are informed of the latest policies, procedures, technologies, and best practices in parking enforcement.
Oversee and directly engage in the consistent enforcement of all parking regulations, ensuring citations are issued for parking violations in a fair and just manner.
Handle escalated complaints and concerns from the public related to parking violations and enforcement actions. Provide diplomatic solutions that balance regulations and public relations.
Plan, manage, and oversee parking arrangements for special events, ensuring smooth traffic flow, optimal space utilization, and proper signage, while liaising with event organizers and other relevant departments
Patrols an assigned area, inspecting payment and vehicles for violations of parking regulations; writes summons in case of violation.
Immobilizes vehicles on the City scofflaw list; collects outstanding fines and fees, assists when called upon to remove immobilization devices on vehicles.
Troubleshoots problem situations and performs inspections of valet parking operations. Recommends suspension or revocation of valet parking permits.
Performs on-street surveys regarding parking issues including enforcement, meter maintenance and parking regulatory signage.
Gather and analyze data; prepare reports related to parking operations and other reports as requested by Department.
Prepares work orders for the repair and maintenance of parking enforcement equipment and vehicles.
Consults with management staff regarding the selection of enforcement software, hardware, and other parking related purchases or upgrades.
Provides testimony in court, regarding parking violations and appeals.
Issues citations for violations of the City Code.
Assists with traffic control in and around public parking garages.
Must effectively and positively represent the city in delivering and performing work with colleagues and clients, irrespective of gender, race, religion, age, disability, political affiliation or belief, or sexual orientation.
Must establish and maintain effective and professional relationships with work colleagues, supervisors, and managers.
Performs related work as required.

The Requirements
EDUCATION/EXPERIENCE:

To perform this job successfully, an individual must be able to perform each essential function satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Required:

High School Diploma or GED, plus two (2) years of experience in Parking Enforcement. Certified by the State of Florida as a Parking Enforcement Specialist.

Preferred:

Associate’s Degree, plus four (4) years of experience in Parking Operations.

Additional education and experience or an equivalent combination of training and experience may be substituted for the above requirements.

CERTIFICATES, LICENSES, REGISTRATIONS:

State of Florida Certified Parking Enforcement Specialist
Valid Driver’s License: With proof of automobile insurance
Background Check: Must have an acceptable background record
Driving Abstract: Must have an acceptable driving record

KNOWLEDGE, SKILLS, ABILITIES:

Knowledge of computer programs, including specialized parking programs and Microsoft Office.
Must be certified to issue parking citations.
Must be able to perform cashiering duties.
Knowledge of municipal rules and regulations governing parking, safety, and admission to facilities.
Ability to enforce rules and regulations in a fair, just, and tactful manner.
Ability to establish and maintain effective and professional relationships with work colleagues, supervisors, managers and the public.
Ability to schedule, assign and supervise the work of subordinates.
Ability to prepare a variety of reports for management.
Ability to communicate clearly, orally and in writing.