Licensed Social Worker

WHAT YOU WILL DO:

Follows up and interacts with patients/families/caregivers and employees in a courteous and professional manner always
Participates in the transdisciplinary Navigator Support service team and provides direct, critical psychosocial support to patients and families
Uses professional background and skills to assist the team and facilitate patient/family meetings.
Assists team, attending physicians, staff, patients and families in the clarification of treatment goals and the plan of care.
Completes arrangements as needed for patient/family/caregiver satisfaction
Performs advocacy and oversight of services based on patient self-determination to assure patient and family satisfaction
Assists patient and family with placement arrangements
Facilitates formal and informal meetings regarding patient and family communication and decision making.
Coordinates team efforts with appropriate hospital, hospice, and/or facility departments to ensure care coordination, smooth discharge planning and/or transition to appropriate services. May assist in development of care transition model for patients
Assesses patient/family social and emotional factors and the need for acquisition of economic support to estimate their capacity and potential to cope with an advanced serious illness
Develops and implements the plan of care based on a thorough psychosocial assessment and consultation with team members
Provides counseling services to the patient and family experiencing emotional, social and economic conflict
Provides support and education to patients and their families in relation to anticipatory grief
Documents patient care following established Hospice of the Western Reserve standards of documentation practice
Participates in the development and review of appropriate protocols and processes that support appropriate referral and consistent care
Adheres to established Western Reserve Navigator policies and procedures and all regulatory and legal requirements and practices within the NASW Code of Ethics
Participates in developing and implementing appropriate measures of patient care outcomes, quality and satisfaction
Consistently follows all departmental and organizational protocols and practices to ensure service excellence is achieved with both internal and external customers, and that boundaries within the scope of practice are not exceeded
Actively participates in meetings at the individual, group and organizational levels, internally and externally to achieve desired outcomes
Works collaboratively with the transdisciplinary team to provide patient and family oriented advanced illness management services
Acts as a resource for staff members and orients new staff as needed
Works in collaboration with the finance team to evaluate and monitor patient’s insurance coverage and options in assessing patient/family ability to meet financial obligations
Assists patients, families and staff in acquiring and utilizing internal and community resources
Assesses patient/family ability to meet financial obligations, offers appropriate resources and assists with activation of those resources as indicated
Adjusts to changes in workload and schedules based on changing departmental and organizational priorities
Assists Team Leader in ensuring excellent patient care services, coordinating educational and outreach services, leading quality improvement initiatives and linking team efforts with community partners

SUCCESS CAPABILITIES:

Maintains social work license requirement for the State of Ohio
Minimum of one (1) year social work experience within a recognized agency or health care organization
Knowledge of hospice and palliative care clinical standards of practice, policies and procedures
Ability to practice in accordance with HWR clinical standards of practice, policies and procedures
Knowledge of community and social services resources.
Ability to meet patient/family needs that require variable hours.
Ability to establish and maintain effective working relationships with employees and the community at all levels.
Ability to demonstrate excellence in written and oral communication
Ability to demonstrate positive customer service responsiveness
Must be flexible and have problem solving skills, prioritize and demonstrate healthy coping strategies
Ability to provide own transportation
Must have and maintain a valid driver’s license, good driving record and auto accident insurance at a level acceptable to RC and/or RC’s insurer

DETAILS:

Total Rewards Package to include Retirement, Health, Dental, Vision, voluntary benefits and Corporate Discounts
Tuition Assistance
Non-exempt role
Technology Package
Protocols in place for wellbeing during COVID-19

CONDITIONS OF EMPLOYMENT:

Compliance to Annual Flu Shot Policy or ability to provide exemption documentation
Provide an active auto insurance policy as a licensed driver in the State of Ohio with the proper level of coverage as directed
Provide an active driver’s license
Ability to provide proof of eligibility to work in the United States.
High level of integrity, ethics and professionalism.