Administrative Assistant

Responsibilities
Serves as an intermediary between supervisor and other departmental staff by transmitting written and oral requests, messages and instructions

Maintains and generates logs for the department, including reports on complaints, grievances, lost belongings that are entered on SafetyNet

Manages incoming calls to the Patient Relations Department and handles the complaints if able, and or directs them to the appropriate Patient Advocate

Conducts volunteer interviews, performs onboarding process for volunteers, clinical students and observers, and arranges the placement to the departments. Manages volunteer attendance

Submits volunteer programs affiliation agreement/contracts on Meditract for review and approval from the contacts office

Assists in the planning and logistical coordination of meetings and office activities, forums and conferences

May review and revise brochures, announcements or other informational items regarding the volunteer program and/or departmental operations. Drafts, edits and formats materials such as flyers, leaflets and letters
Prepares and follows up on purchase orders, and office supplies
Collects, screens and prioritizes all incoming mail for needed action and follow up
Responds to mail where appropriate or distributes mail requiring attention to appropriate individual(s)
Screens telephone calls, answers routine inquiries or refers caller to the appropriate individual for response

May screen and schedule patient appointments, schedule referrals of special testing or doctor’s visits when requested
Maintains employee training files and makes sure everyone has completed their in-services
May be asked to report out at the 8:30am and 9:30am huddles if needed
Provides general administrative support to community events, health fair, and setting up at the events
Qualifications
Education: Associates Degree in Secretarial Science or related field, or HS/GED plus two years of related experience. Bachelors Degree preferred.
Experience: 3 years administrative or medical office experience required