Director, Community & Subscriber Engagement

Responsibilities

Launch and scale CNBC’s subscriber forums, including structure, guidelines, and moderation approach
Hire, lead, and develop a community team and moderator network
Develop engagement strategies that drive participation, loyalty, and subscriber retention
Partner with editorial and CNBC talent to host live chats, AMAs, and expert discussions
Monitor community health and refine strategy using engagement, safety, and retention metrics

Sweat it out – Free onsite fitness center with state-of-the-art equipment, plus daily group classes 
Eat up – Gourmet cafeteria with daily specials plus soup and salad bars 
Extras – Dry cleaning, shoe shining and sneak peeks  

Qualifications
Required Qualifications

Proven experience building and managing online communities at scale
Demonstrated leadership experience hiring and leading high-performing teams
Success fostering healthy digital dialogue and establishing trust & safety standards
Strong understanding of community platforms (e.g., Reddit, Discord, proprietary forums)
Excellent communication, collaboration, and conflict-resolution skills
Desired Characteristics (Nice-to-Haves)

Experience in media, finance, or subscription-based businesses
Background in audience engagement or subscription growth strategy
Experience facilitating live digital events or talent-driven audience interactions
Familiarity with moderation tools, safety workflows, and governance models
Passion for building trusted, inclusive, and high-value communities