Director, Customer Data Management Lead

Main Responsibilities:

Payer Data Strategy & Ownership

Define and own the comprehensive data strategy for Payer Data across the enterprise, establishing a clear vision for how Payer data is managed, governed, and leveraged.
Align Payer data assets with respective Business Units and Therapeutic Areas, ensuring consistency and relevance across Market Access, Patient Services, Commercial, Compliance, and Legal functions.
Ensure Payer data products are discoverable, trustworthy, and readily usable by analytics, operations, and business stakeholders across the organization.
Define and enforce business rules, data definitions, and quality standards for Payer data at both a generic enterprise level and at a Therapeutic Area-specific level.

Cross-Functional Collaboration & Compliance

Collaborate closely across Market Access and various GTMC (Go To Market Capabilities) functions to ensure the accurate and consistent utilization of Payer data throughout the enterprise.
Ensure compliance with all relevant regulations and internal policies in active partnership with Audit, Legal, and Compliance teams.
Partner with Market Access and Commercial stakeholders to prioritize data enhancements and ensure ongoing data availability, usability, and governance alignment.

Data Quality & Stewardship

Monitor and continuously improve data quality, completeness, and timeliness across all Payer-related data assets.
Lead stewardship efforts including issue identification and resolution, root cause analysis, and the implementation of continuous improvement initiatives.
Ensure all Payer-related data products are thoroughly documented with appropriate metadata, data lineage, and clear usage guidelines to support enterprise-wide adoption and trust.

Team Leadership

Lead and manage teams focused on Payer data strategy and governance, providing clear direction, mentorship, and professional development opportunities.
Serve as a critical member and co-lead on cross-functional initiatives where Payer and Customer data are foundational to business outcomes.
Foster a collaborative, agile, and data-driven culture across the organization, championing data governance best practices and accountability at all levels.
About You

Education:

Bachelor of Science (BS) in Life Sciences, Data Science, Business, or a related field — required
Master of Science (MS) — preferred
Experience:

7+ years of experience in data management roles within life sciences commercial operations — required
Deep expertise in Payer data and corresponding Plan, Payer, and PBM hierarchies
Thorough understanding and hands-on utilization of Payer data and corresponding hierarchies as delivered by industry-standard data sources, including IQVIA, MMIT, and similar providers
Strong understanding of Payer data utilization within Market Access and Commercial processes
Demonstrated experience representing as the Payer data owner function across Market Access and Commercial organizations
Familiarity with access pull-through strategies, coverage forecasting initiatives, and formulary placement processes
Experience with establishing a Payer Master Data Management (MDM) framework
Broad background with life sciences commercial data assets, including Rx, Sales, Product, APLD, and related data types
Proven ability to translate complex business needs into technical requirements and to collaborate effectively with Digital and Analytics teams