Jr Account Manager

What You’ll Be Doing
Lead daily front-of-house operations, ensuring a seamless and elevated eater experience.
Oversee lunch service execution while maintaining exceptional food presentation, quality, food safety, and hospitality standards.
Coach, train, and support team members while fostering a positive, collaborative work environment.
Coordinate staffing, delegate responsibilities, and adjust coverage as operational needs change.
Serve as the primary point of contact for your client, building strong relationships through proactive communication and exceptional service.
Communicate menu updates, substitutions, service adjustments, and operational changes in real time.
Monitor inventory, manage product runouts, and proactively resolve service challenges.
Ensure stations, signage, dish cards, temperature logs, and service areas are prepared and maintained to Sifted standards.
Coordinate special events and support flawless execution alongside internal teams and client partners.
Analyze operational trends, identify opportunities for improvement, and implement processes that increase efficiency and enhance the eater experience.
Support labor and food cost goals by minimizing waste, maximizing productivity, and operating within budget expectations.
Develop and maintain standard operating procedures that drive consistency across daily operations.

Our Ideal Candidate
Has 3+ years of experience in hospitality, food service, catering, or high-volume restaurant operations, with leadership or supervisory experience preferred.
Thrives in a fast-paced, eater-focused environment and remains calm under pressure.
Is an exceptional communicator who can confidently build relationships with clients, eaters, and cross-functional teams.
Leads by example with a hands-on approach and isn’t afraid to jump in wherever needed.
Is highly organized, detail-oriented, and able to manage multiple priorities simultaneously.
Demonstrates strong problem-solving skills and confidently makes decisions in real time.
Has experience training, coaching, and motivating teams to deliver consistent results.
Understands food safety, sanitation, and operational best practices.
Is comfortable using workplace technology such as Slack, Google Workspace, and inventory or scheduling platforms.
Has a flexible, solutions-oriented mindset and is always looking for ways to improve operations and the eater experience.
Is passionate about hospitality and takes pride in delivering exceptional service every day.