Client Experience Manager

What You’ll Do

Client Entertainment & VIP Experiences

Own the full lifecycle of executive dinners, from venue research through on-the-night delivery

Build a curated network of venues, restaurants, and private dining contacts across key US markets

Match client tier to experience, from an intimate dinner to a full activation, with the Sales team

Partner on invitee targeting to get the right guests into the right room

Create a client gifting program tailored to relationship stage and account tier

Trade Show & Event Hospitality

Design hospitality touch points at trade shows, including booth lounges and hosted happy hours

Source F&B, décor, and logistics vendors across multiple destinations at a consistent standard

Keep every touchpoint on brand, from the atmosphere down to the smallest detail

Coordinate on the logistics handoff so hospitality and operations run in sync

Budget & Vendor Management

Track spend against budget across every activation, flagging variances as they emerge

Report on ROI after each experience to sharpen the next one

Negotiate directly with venues, caterers, and suppliers to protect quality at the best price

Build vendor relationships that earn Vibe preferred rates and priority access

What You Need

3–5 years in hospitality, luxury client experience, or event production, with high-end experiences delivered end to end

A track record of designing a memorable experience from scratch — not just executing a known format well

Deep knowledge of the US private events and VIP experience landscape — dinners, activations, bespoke experiences — especially New York and Las Vegas

Experience working alongside sales or account teams on client entertainment, with the professionalism to represent Vibe with prospects and clients

Vendor negotiation skills backed by existing supplier relationships in key cities

Comfort building process from scratch rather than waiting for one to exist

Willingness to travel for key activations and dinners

Nice to Haves

Experience in B2B tech or SaaS event environments

Vendor network beyond New York and Las Vegas, in markets like Miami, Chicago, or LA

A track record of building an event series or VIP program from the ground up