Lead Estimator

Essential Duties and Responsibilities

Serve as the primary point of contact for customers throughout the repair process.
Provide repair updates, manage expectations, and resolve customer concerns.
Build and maintain relationships with fleet, commercial, transit, and municipal accounts.
Conduct daily production meetings and coordinate workflow with the Shop Floor Manager.
Prepare and review repair estimates, supplements, invoices, and documentation for accuracy and profitability.
Identify additional repair needs and coordinate supplements with customers and insurers.
Monitor repair progress, remove production bottlenecks, and support scheduling and resource planning.
Assist in developing repair strategies and ensuring compliance with company, customer, and insurer requirements.
Coach and train team members while reinforcing company policies and safety standards.
Maintain accurate records and assist management with reporting and operational analysis.

Knowledge, Skills & Qualifications

Knowledge of heavy vehicle collision repair and estimating.
Strong customer service, communication, and problem-solving skills.
Ability to manage multiple priorities in a fast-paced environment.
Attention to detail and knowledge of shop workflow and production scheduling.