Field Installation Supervisor

Position Overview:

The Field Installation Supervisor is integral to our post-sale process and our customers’ satisfaction. WindowRama’s Field Inspector provides accurate project measurements to the relevant stakeholders, ensures all orders meet installation specifications and ensures that our 1099 subcontractors install our products per industry/company standards.

Essential Job Functions:

Visit residential customer sites to measure each window, door, sliding glass door opening as needed.
Ensure order meets required installation specifications; ensure comprehensive purchase order, including material and labor requirements
Support pricing process by providing accurate measurements and assessments for labor/materials
Review installation process with customers
Guide the installation crews and ensure that products are installed to both company and industry standards
Coordinate with installation scheduling department to ensure timely installation of ready product. As needed
Perform routine job site inspections
Maybe required to do light service work as well
Ensure contractors are maintaining a safe working environment in compliance with federal, state, and local laws and ensure all required safety training is completed
Ensure business is conducted to the highest ethical standards
Perform final walkthrough of completed work with the customer, complete any open items, obtain signed project completion form, and collect the final balance
Assist accounting department with collecting outstanding balances
To achieve measuring and ordering windows and doors, with less than 2% error rate
To achieve 100% customer satisfaction on all installation projects

Key Competencies:.

Excellent communication and interpersonal skills.
Strong ability to problem-solve.
Ability to work in a fast-paced environment and learn quickly.
Ability to supervise and develop subordinate staff.
Ability to multitask, consistently meet deadlines, and demonstrate strong time management skills.
Advanced use of Microsoft Office
Detail oriented and highly organized with exceptional follow-through abilities
Top performer who can instill pride of workmanship in self while also motivating team to excel
Passionate about WindowRama and loves the brand
Highly motivated, flexible, and positive, professional demeanor

Required Education and Experience:

Proficient knowledge of installation/service methods for window and door projects.
OSHA, EPA, Installation Masters training, and additional related certifications helpful
Proven leadership skills and ability to train others, with the desire to see that every job is completed correctly with attention to detail and a customer service orientation.
Excellent verbal, written, communication skills, and customer service skills
Ability to ensure each job is completed in compliance with written safety policies

Physical Requirements:

The physical demands described are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to walk, talk, and hear. The employee can expect to work in a favorable office environment.