Route Relief Utility Driver

Job Details
Description
Classification: Non-exempt

The Route Relief Utility Driver supports the Service Departments in its objectives to meet our customers’ needs through up-selling, cross-selling, and providing excellent customer service. This position reports directly to the District Manager.

You Will:

Deliver products and pick up soiled linens on assigned routes safely and on time.
Provide outstanding customer service to build loyalty and strong relationships
Communicate with decision-makers and proactively resolve service concerns
Follow Service SOPs for installations, deliveries, and account management
Maintain accurate inventories, route books, and customer files
Handle customer payments, credits, and change orders accurately
Monitor accounts and report customer feedback or competitive activity
Upsell services, promote products, and refer leads to Sales
Conduct daily vehicle inspections and maintain truck cleanliness
Load/unload products and move carts up to 500 lbs. and lift up to 75 lbs.
Ensure compliance with company policies, safety standards, and dress code
Collaborate with service, sales, and operations teams as a reliable relief driver

What You Bring:

Have and maintain a valid Driver’s License, CDL when applicable, and be 21 years or older.
Maintain a driving record free of chargeable accidents, speeding, safety or other violations
Excellent verbal and written communication skills in English, comprehend and follow direction.
Two years of relevant experience in sales, customer service, delivery, or public facing work.
Support for other service team members where required.

Work Environment and Requirements:

Accurately recognize colors and sizes
Stoop, pull, push, reach overhead, lift up to 75 lbs. and move loaded carts up to 500 lbs.
Daily operation of vehicles on public roads, in and out of customer locations, loading areas of industrial laundry facilities, service centers, or depot.
Indoor and outdoor areas of industrial laundry facilities.

Our Benefits:

401 K Plan with Company Match
Medical, Dental, Vision, and FSA/HSA
Life Insurance, Disability Insurance
Vacation, Sick Time, Holidays
Employee Assistance Program (EAP)