Opportunity Navigation Specialist

The Role
The Opportunity Navigation Specialist will report to the Aftercare Supervisor and help participants achieve meaningful employment and pursue education goals that lead to long-term economic stability. Working one-on-one and in group settings, this role supports participants in setting and reaching concrete education and employment milestones, removing barriers along the way, and connecting to the workforce and education resources available across New York City.

This is a non-clinical role focused on opportunity, growth, and self-sufficiency. The Opportunity Navigation Specialist works alongside the Aftercare team, complementing the housing-stabilization work of Aftercare Specialists with specialized education and employment expertise.

Key Responsibilities
Employment Support

Provide individualized employment coaching tailored to each Participant’s goals, including resume and cover letter development, interview preparation, and job search strategy
Identify appropriate job opportunities, training programs, and apprenticeships aligned with Participants’ skills and interests
Support Participants in navigating applications and addressing barriers to employment (documentation, transportation, work-readiness, and related needs)
Provide ongoing support to help Participants obtain and maintain employment
Education Support

Help Participants set and pursue education goals, including HSE/GED, ESOL, vocational certifications, and post-secondary enrollment
Guide Participants through application, enrollment, and financial aid processes
Connect Participants to adult education and training resources across NYC
Workshops & Group Facilitation

Facilitate recurring workshops on topics such as job search strategies, workplace skills and professional communication, career pathways, and educational opportunities and financial aid
Partnership Development & Referrals

Develop and maintain partnerships with workforce development organizations, training providers, educational institutions, and community-based resources
Make warm referrals and coordinate follow-through; surface and escalate other needs (e.g., benefits, legal) to the appropriate Aftercare team member
Coordination & Documentation

Coordinate with Aftercare Specialists and supervisors through case conferencing and warm handoffs
Maintain accurate, timely documentation in Salesforce or related systems
Participate in team meetings and case conferences
Other duties as assigned 

Qualifications
Bachelor’s degree required; degree or certification in workforce development, vocational counseling, social work, or a related field preferred
2-4 years of experience in employment services, workforce development, vocational or education counseling, or related case management
Familiarity with the NYC workforce development and adult education landscape (e.g., Workforce1, CUNY, HSE/ESOL and sector-based training providers)
Knowledge of NYC voucher systems and the populations Anthos|Home serves preferred
Strong organizational, follow-through, and relationship-building skills
Comfort with field travel across all five boroughs as a regular part of the role (MetroCard or transportation reimbursement provided)
Tech-savvy and quick to learn new digital tools and systems; Proficiency in Google Workspace (Docs, Sheets, Gmail); proficiency in Salesforce or similar CRM data systems
Bilingual English/Spanish preferred