Retail Assistant Manager

What You’ll Do:

Client Experience & Service

Exemplify exceptional client service by acting as the boutique’s primary “host.”
Ensure each client receives a personalized and memorable shopping experience.
Use selling tools effectively to enhance client engagement and satisfaction.

Sales & Performance

Mentor and motivate the team to achieve and exceed key performance indicators (KPIs).
Observe and provide feedback to team members on client engagement, conversion rates, and styling techniques.

Leadership & Development

Deliver comprehensive training for new hires and facilitate ongoing product knowledge sessions.
Foster a culture of trust, collaboration, and continuous improvement within the team.
Act as Manager on Duty, utilizing strong problem-solving skills to address and resolve client concerns.

Visual Merchandising & Brand Standards

Support visual merchandising initiatives, ensuring compliance with brand guidelines.
Maintain a visually appealing boutique that reflects the brand’s aesthetic and standards.

Who You Are:

2+ years of prior supervisory experience in a client-focused retail environment.
Passionate about fashion, styling, and delivering exceptional service.
Strong communicator with a natural ability to coach and develop talent.
Problem-solver with a track record of setting and achieving goals.
Team-oriented leader who fosters a positive and motivating workplace.
Resourceful in building client relationships and attracting new talent.
Flexible availability, including evenings, weekends, and holidays, is required.
Aligned with SMCP’s core values and dedicated to growing within the brand.