Client Service Analyst

WHY YOU’LL LOVE WORKING HERE:

Impactful Work: The workers compensation system helps injured workers by supporting them through their recovery and helping them get back to work. NCCI and our Client Service Analysts make a difference by helping our customers navigate a complex system.
Professional Growth: Participate in comprehensive training to provide the skills and knowledge required in this specialized role. Opportunities for: special projects, process improvements, and initiatives designed to help you develop your skills and create a career path with growth opportunities.
Collaborative Culture: Work with a team-oriented group that values knowledge sharing, problem- solving, and continuous improvement.
Exceptional Benefits: A comprehensive total rewards package that includes 4-weeks’ annual paid time off, generous paid holiday package, and insurance coverage beginning on your first day.

WHAT YOU WILL DO:

Research and interpret classification rules and regulatory guidelines
Use business systems, online tools, and resources to resolve customer inquiries
Provide professional support to insurance agents, carriers, employers, and other customers via phone and email
Educate customers on available self-service resources and best practices
Deliver accurate, timely, and high-quality service while meeting established performance goals
WHAT IS REQUIRED:

Bachelor’s degree is required.
Minimum 1 year in a customer-facing, analytical role (relevant internship, job experience, or pertinent education may be considered).
Outstanding communication, critical thinking, analytical problem-solving, and decision-making skills.

WHAT IS PREFERRED:

3+ years in an analytical, client service position in industries such as insurance, finance, banking, or industries with transferable skills.
General understanding of workers compensation insurance or insurance industry experience
Industry course work or designations such as AIS, AU, CPCU

Keywords: customer service, client service, financial services, insurance