Client Advisor

Your Impact

Team

Perform as a team player and participate in all activities contributing to the overall objectives of the store.
Contribute to and maintain a positive and collaborative work environment.
Client

Welcome every client and provide the utmost client experience in accordance with the Moncler Client Promise and Client Experience standards.
Develop and cultivate long-lasting client relationships through engaging conversation and active clientele management.
Drive business and sales goals by proactively reaching out to existing clients and developing new clients.
Business

Achieve and exceed sales goals and key KPIs (Average Dollar Transaction – ADT, Units per Transaction – UPT, Data Capture, Repurchase Rate, etc.).
Review and analyze personal KPI achievement, actively proposing adjustment to sales approach to drive these KPIs and to exceed client expectations.
Learn and master Brand and product knowledge.

Operations

Collaborate with operations and store leadership to ensure the adherence of all Company policies and procedures.
Support in inventory preparation and execution as necessary.
Proactively follow up with customer charge sends, repairs, and holds.
Support and maintain visual merchandising standards.
Respect Moncler Brand standards in terms of grooming and behavior.

Qualifications

Education

N/A
Work Experience

Minimum 2 years of retail experience, preferably in a luxury environment.
In lieu of retail experience, hospitality or other relevant client-oriented/service roles are acceptable.

Special Skills and Personal Attributes

Team-oriented with excellent interpersonal skills.
Client-centric individual who thrives in a fast-paced and dynamic environment.
Fashion-forward, with a passion for the Brand, and general interest in the fashion/luxury goods industry.
Professional presentation; able to communicate effectively both verbally and in writing with all clients, employees, and management.
Dependable, punctual, and flexible.
Ability to communicate in English required (written and verbal), additional languages preferred, but not required (Spanish, Mandarin, or Cantonese).
Technologically savvy with proficiency in Microsoft tools (e.g. MS Word, MS Excel, Outlook.