Student Liaison

ESSENTIAL FUNCTIONS

Utilizes high-touch student support models, including the OMD Scholar model and individualized engagement, to ensure participants’ academic, personal, and professional goals are being met and that students are on track to persist, complete, and transition successfully.
Supports efforts to meet enrollment, persistence, retention, and student engagement goals across Workforce Student Success programs, including OMD, ATD LIFT, and other divisional initiatives.
Builds rapport with participants and continuously engages and encourages them toward successful completion of program expectations, requirements, and academic milestones.
Serves as a thought partner to help students explore solutions to challenges and persist in the face of obstacles that could derail progress toward their goals.
Promotes student registration and attendance at relevant programs, division, and college-wide programming.
Builds relationships with campus stakeholders by attending campus programming and meeting regularly with student services staff to leverage and strengthen support available to Workforce Student Success participants.
Maintains awareness of college and community resources and efficiently connects students to the appropriate services, including basic needs, mental health, financial wellness, transportation, and childcare supports.
Coordinates with program staff and college partners to ensure students follow up with recommended resources and that referrals are closed loop.
Maintains awareness and understanding of partner collaborations including but not limited to OMD, ATD LIFT, NCWE, K-12 career and technical education (CTE) partners, advising, career planning, transfer pathways, and academy faculty.
Supports ATD LIFT cohort activities focused on K-12 CTE students with learning differences, including transition supports, family engagement, and pathway navigation.
Supports the planning, logistics, recruitment, and follow-up for NCWE listening sessions, including outreach to students, employers, and community partners; capturing student voice; and synthesizing themes for divisional leadership.
Uses the College’s student information system (Banner) and the division’s customer relationship management (CRM) platform to maintain accurate and timely data on participant interactions, grades, and program participation, and to identify patterns in participant populations and program performance.
Maintains the confidentiality of student records and information in compliance with the Family Educational Rights and Privacy Act (FERPA) and College data-privacy policies.
Gathers and tracks student deliverables such as student service / campus support usage, FAFSA and résumé completion, four-year college or job application completion, and goal setting.
Tracks attempted successful interactions with participants and other required program deliverables across OMD, ATD LIFT, NCWE, and divisional engagement activities.
Assists with the planning and execution of culturally competent participant engagement events including but not limited to professional development sessions, workforce / career development events, student onboarding events, and other student development events in collaboration with divisional staff and college partners.
Assists in developing programming aimed at building participant community and supporting comprehensive skill development across academies and program populations.
Provides overall support for Workforce Student Success tabling at internal and external events, including high schools, community organizations, scholarship and community fairs, employer events, and college-wide engagement opportunities.
Represents OMD, ATD LIFT, NCWE, and other divisional programs at prospective student engagement events and serves as a knowledgeable, welcoming first point of contact.
Facilitate information sessions for prospective participants as well as onboarding meetings and workshops.
Collaborates with the College recruitment and admissions team and the academy directors to meet recruitment targets and support timely application processing.
Contributes student-level insights and qualitative themes to division reporting, performance improvement plans, and grant deliverables as requested.
Performs other duties as assigned.

REQUIRED QUALIFICATIONS

EDUCATION AND EXPERIENCE/TRAINING

Bachelor’s degree
Minimum of 3 years’ work experience in education, workforce development, or human services.
Proven experience having direct accountability for the achievements/outcomes of a group of individuals.
KNOWLEDGE, SKILLS, and ABILITIES

Possess strong organizational and time-management skills.
Ability to manage multiple projects simultaneously.
Possess excellent written, verbal, and interpersonal communication skills.
Ability to travel between campuses and meetings.
Ability to make data-driven decisions and celebrate results.
Possess strong interpersonal, listening, and team building skills with the ability to foster a team environment and work collaboratively.
Ability to work accurately with great attention to detail.
Possess excellent customer service skills and proven ability to develop and sustain productive customer relationships.
Possess sensitivity to appropriately respond to the needs of students and the community.

COMPETENCIES

CRITICAL COMPETENCIES

Service Focus
Collaboration
Quality of Work
VERY IMPORTANT COMPETENCIES

Communication
Time Utilization
IMPORTANT COMPETENCIES

Adaptability
Continuous Improvement
PREFFERED QUALIFICATIONS

EDUCATION AND EXPERIENCE/TRAINING

Prior experience with caseload management.
Prior experience supporting varied student groups including adult student populations and/or K-12 CTE students.
Prior experience supporting students with learning differences or other historically underserved populations.
Familiarity with workforce development, career and technical education, or community college environments.
Prior experience supporting outreach, recruitment, or community engagement events.