Enrollment Coordinator

As an Enrollment Coordinator you will be responsible for the following:

Student and Family Communication

Provide superior customer service and support to current and prospective families.
Respond to inquiry calls and requests for information using the processes, guides and materials provided by Pansophic Learning using a variety of communication which include phone, email, and text messages.
Make outgoing phone calls to contact interested students/parents daily. Outbound calls are a key task in this role.
Conduct appointments with prospective student/parents via phone/video to identify educational needs, determine goodness of fit between student and institution, and uncover potential challenges of attending the institution.
Schedule appointments for prospective families to tour the school(s)
Provide prospective and newly enrolled families with accurate and up-to-date information regarding registration requirements, school programs, and enrollment information.
Document all interactions with students in the appropriate CRM system.

Team Leadership and Communication

Assist with re-enrollment training and processes for enrollment team.
Assist with new employee training and onboarding.
Represent the educational institutions as the initial point of contact for enrollment and registration activities within assigned region.

Community and Organizational Partnerships

Establish and maintain positive relationships with remote team members and educational institutions.
Provide school support during enrollment events and registration.
Understand and apply state rules and regulations to all activities; remain aware of and updated on rules and regulations that affect job duties.
Identify local community members, organizations, and businesses where meaningful partnerships with the school(s) can be established.
Collaborate with Marketing Managers to identify and coordinate cross promotional opportunities.
Other duties as assigned.

About You

Bilingual candidate preferred
Must work PST hours
Ability to learn quickly and work in a remote environment.
Excellent relationship building, communication, and phone presentation skills.
Superior problem-solving, time management and organizational skills
Solutions oriented with strong follow-up ability.
Positive attitude and strong work ethic in a diverse educational community setting.
Ability to adapt to changing assignments and multiple priorities.
Strong proficiency in using multiple software programs simultaneously including MS Office programs, contact management database systems, Gmail, etc.
Must pass federal, state, and local background checks, as required by the state.