PMO Manager

About The Role

As the Professional Services PMO Manager, you will lead Myriad360’s Project Management Office and oversee the successful delivery of customer projects across multiple technology practices, including Data Center, Network & Security, Cloud, Collaboration, Field Services, Managed Services, and emerging technologies.

Reporting to Professional Services Leadership, you will manage a team of Senior Project Managers, Project Managers, and Project Coordinators while establishing project governance, delivery standards, resource management strategies, and operational best practices. Working closely with Sales, Engineering, Operations, Finance, and Executive Leadership, you will ensure projects are delivered consistently, profitably, and with an exceptional customer experience.

This role directly impacts customer satisfaction, project profitability, delivery consistency, operational excellence, and the continued growth of Myriad360’s Professional Services organization.

Other responsibilities include:

PMO Leadership & Team Development

Lead, coach, mentor, and develop a high-performing team of Senior Project Managers, Project Managers, and Project Coordinators
Establish performance expectations, career development plans, and succession strategies for the PMO organization
Conduct regular coaching sessions, performance reviews, and professional development activities
Foster a culture of accountability, collaboration, customer focus, and continuous improvement
Recruit, onboard, and retain top project management talent
Project Delivery Leadership

Oversee successful delivery of customer projects across multiple technology practices, including Data Center, Network & Security, Cloud Infrastructure, Unified Communications, Field Services, Managed Services, and Professional Services
Monitor portfolio health, including schedule, budget, scope, quality, resource utilization, risks, and customer satisfaction
Provide executive oversight for high-risk, strategic, and complex customer engagements
Remove organizational obstacles impacting successful project execution
Drive consistent project delivery methodologies across the PMO
PMO Governance & Operational Excellence

Develop, implement, and continuously improve PMO standards, methodologies, templates, and best practices
Ensure consistent application of project management processes throughout the organization
Maintain governance across project initiation, planning, execution, monitoring, change management, and project closure
Lead executive portfolio reviews, project health assessments, and operational reporting
Develop KPIs, dashboards, and executive reporting that improve organizational visibility and decision-making
Drive continuous improvement initiatives that enhance project quality, forecasting accuracy, utilization, and customer outcomes
Capture lessons learned and incorporate improvements into PMO standards and methodologies
Talent Development & Coaching

Coach Project Managers on leadership, customer communication, project planning, financial management, risk mitigation, and stakeholder engagement
Develop training programs that strengthen project management capabilities across multiple technology practices
Mentor project teams delivering complex infrastructure and technology implementations
Establish career progression paths and promote continuous professional development throughout the PMO
Reinforce PMP best practices and project management excellence
Cross-Functional Leadership

Partner with Sales to improve project transitions and customer handoffs
Collaborate with Engineering leadership on resource planning and delivery readiness
Work closely with Finance to improve forecasting, project profitability, and financial accountability
Align project delivery with Professional Services strategic objectives
Support enterprise initiatives focused on scalability, operational maturity, and customer satisfaction
Resource & Portfolio Management

Manage PMO resource capacity, workload balancing, and staffing priorities
Optimize project assignments based on customer needs, technical complexity, and team capabilities
Identify resource constraints and develop proactive mitigation strategies
Monitor project portfolio performance and proactively address delivery risks
Improve forecasting accuracy, delivery predictability, and portfolio health
Desired skills and experience:

Bachelor’s degree in Business, Information Technology, Project Management, Engineering, or a related discipline
Project Management Professional (PMP) certification required
8+ years of experience leading Project Management teams within Professional Services, Systems Integration, Managed Services, Technology Consulting, or related organizations
Experience managing Senior Project Managers, Project Managers, and Project Coordinators
Demonstrated success delivering complex technology implementation projects across multiple technical disciplines
Strong knowledge of waterfall, hybrid, and agile project delivery methodologies
Proven leadership experience coaching, mentoring, and developing high-performing project management professionals
Excellent executive communication, facilitation, presentation, and organizational leadership skills
Strong ability to influence cross-functional teams without direct authority
Experience managing portfolios consisting of multiple concurrent customer engagements
Preferred Qualifications

Experience leading PMOs within a Systems Integrator, Value-Added Reseller (VAR), Managed Services Provider (MSP), or Technology Professional Services organization
Experience delivering Data Center, Network & Security, Cloud, Collaboration, Field Services, or Enterprise Infrastructure projects
Experience with PSA, ERP, and project management platforms such as NetSuite, Smartsheet, Microsoft Project, Jira, Monday.com, ConnectWise, or similar solutions
Experience developing PMO governance frameworks and organizational project management maturity
Experience with project financial management, forecasting, resource planning, and executive portfolio reporting
PMI Agile Certified Practitioner (PMI-ACP), PgMP, or other advanced project management certifications preferred
Technical Skills (Preferred)

Project portfolio management
Project governance and PMO methodologies
Financial forecasting and project budgeting
Resource planning and capacity management
Executive dashboard development
NetSuite
Smartsheet
Microsoft Project
Jira
Monday.com
ConnectWise
Microsoft Office Suite