Therapy Continuity Coordinator

Your Opportunity
We’re hiring a Therapy Continuity Coordinator at Dreem Health, where you’ll play a central role in keeping patients engaged in therapy long after treatment begins. This is not a passive follow-up role. You will actively support the continuity journey for patients enrolled in our internal PAP treatment program.

This is a high-impact role reporting directly to the Customer Success Manager, where you will contribute directly to the stability and growth of our recurring revenue model by keeping patients engaged in therapy through timely outreach, proactive retention efforts, and compassionate communication. Your work supports reduced churn, reliable reorder cadence, and a high-quality, seamless resupply experience.

If you’re passionate about patient care, thrive in a dynamic setting, organized, proactive, patient-focused, and motivated by measurable outcomes, this role offers the opportunity to make a meaningful impact on how sleep care is delivered at scale.

At Sunrise Group, we work on a problem that affects millions: poor sleep and untreated sleep disorders. Our mission is to make diagnosis and care easier to access, and we’re proud of the experience we provide to patients. We feel responsible for making it better every day. If you’re looking for the autonomy to take ownership of your work, make an impact, and be part of a team where ideas move fast and everyone has a voice – this role is for you!

What You’ll Do
This is a non-clinical, operational role that partners closely with Sleep Technologists during the transition from treatment setup to long-term resupply. Once patients enter the resupply phase, you will coordinate follow-up, execution, and documentation to ensure a smooth and reliable experience.
Work within a tech-enabled, AI-supported care environment
Collaborate with clinical, billing, and operations teams.
Help track engagement and reorder metrics while contributing to a scalable operational foundation inside a fast-growing digital sleep clinic.
Execute timely and proactive resupply outreach
Follow structured retention workflows
Maintain accurate reorder tracking
Communicate clearly and compassionately with patients
Escalate clinical or billing issues appropriately
Support adherence monitoring efforts

What You Bring
2+ years in healthcare coordination, DME, or care navigation
Experience with PAP/CPAP resupply (strong plus)
Strong patient communication skills with a high level of empathy and professionalism
Ability to work autonomously in a fast-paced, remote environment while collaborating effectively with cross-functional teams
Confidence navigating digital tools and care platforms
Data driven mindset with the ability to track tasks, maintain accurate records, and follow structured workflows
Comfort managing proactive outreach and patient follow-up while maintaining strong attention to detail
Genuine commitment to improving patient experience, therapy adherence, and continuity of care
Operational and automation mindset
Availability to work Central Time (CST) business hours (preferred)