Lead Specialist

Responsibilities
1. Onboarding & Activation

Develop and execute tailored onboarding plans for new users.
Provide hands-on support during initial setup and configuration.
Collaborate with sales, implementation, and customer success teams to ensure smooth transitions.
2. Training & Enablement

Create and deliver training materials (e.g., guides, tutorials, webinars).
Conduct live training sessions or workshops to boost user proficiency.
Maintain a knowledge base or help center for ongoing learning.
3. Adoption & Retention

Monitor user behavior and adoption metrics to identify friction points.
Design strategies to increase future usage and deepen engagement.
In-app guidance, and contextual help to support users.
4. Continuous Improvement

Collect user feedback to improve onboarding and training processes.
Advocate for user needs with product and engineering teams.
Help prioritize feature enhancements based on adoption data.
Customer satisfaction management.
5. Integration & Customization Support

Assist users in integrating the product into their existing workflows.
Provide guidance on customization options to meet specific business needs.
6. Change Management

Support organizational change initiatives tied to new technology rollouts.
Communicate the value of new tools and processes to drive buy-in.
Address resistance and help users transition smoothly.

Qualifications

Required:

Bachelor’s Degree or equivalent experience preferably in Marketing, MIS, or e-Business related fields.
Advanced knowledge of the various types of procure to pay process, catalogs and procurement systems
Direct experience in building customer relationships
Proven track record of learning new technologies or systems
Focus on detail to drive team and customer requirements
Strong collaborative & communication-oriented skills
Ability to act as liaison between business & IT to facilitate effective communication.
Experience with project management tools such as Confluence & Jira
Proficient use of MicroStrategy or data and analytical tools.
Working on several projects at the same time and meeting the expectations of multiple people including external customers and vendors.
Working directly with all levels of Paint Stores Group Management and field personnel.
Continuing to update knowledge regarding changes in internal systems and new E-commerce solutions in the marketplace.
Developing a strong understanding of SW systems and the type of programming effort required to make changes.

Preferred:

Experience working with procurement systems such as Coupa, Ariba, Oracle.
Experience with Point of Sale systems, processing eCommerce orders from Customer Order Entry systems, and understanding Price Record Card structure (Local, National, Schedule, etc.) is preferred.
Experience working with the National/Strategic Accounts Sales Organization and management is a plus.
Project development timelines and successfully communicate these to internal and external stakeholders.
Determine the most appropriate process for establishing and maintaining customer catalogs.
Determine procedures to be used to update and back-up existing catalogs
Make recommendations for catalog format and content
Work with stores and sales group to determine and perform the appropriate course of action to ensure successful EDI transmission and implementation