Project Coordinator of Supportive Services

Duties:

Respond to referrals and requests for services from older adults, adults with disabilities, and concerned community members through telephone, email, home visits and walk-in contacts.
Provide day-to-day leadership, guidance, and support to a team of four staff, including Geriatric Outreach Workers and Intake Specialists, to promote effective service delivery and professional development.
Conduct program monitoring and quality assurance activities to ensure compliance with program standards and continuous quality improvement.
Maintain program files in accordance with established policies and procedures, including the retention, storage, and disposition of active and inactive records as required by program and funding sources.
Facilitate regular team and individual staff meetings to discuss case consultations, program priorities, workload, and employee development.
Foster a collaborative, team-oriented work environment while supporting staff in meeting program goals and delivering high-quality customer service.
Collaborate with Department of Aging programs, City of Cleveland departments, and community partners to coordinate services for older adults and adults with disabilities.
Serve as one of the department’s leads for the client information and case management system, providing staff training, technical assistance, and guidance to promote accurate documentation, reporting, and compliance.
Coordinate the Department of Aging’s partnership with the Greater Cleveland Food Bank to support food access for eligible residents.
Provide leadership for the Department of Aging’s Weather Crisis Response Team, coordinating planning and response efforts during extreme weather events.
Serve as a member of the Department of Aging Leadership Team, contributing to departmental planning, operational initiatives, and continuous improvement efforts.
Actively participate in the Age-Friendly Cleveland Initiative, collaborating with community stakeholders to advance age-friendly policies, programs, and services.
Support program operations by monitoring performance, promoting best practices, and ensuring compliance with departmental and funding requirements.
Other duties as assigned.

Minimum Qualifications
Bachelor’s Degree from an accredited four-year college or university in Business or Public Administration, Social Sciences, or closely related field preferred. Two (2) years of any equivalent combination of education, training and experience in program administration required. Must be able to lift and carry thirty (30) pounds. Valid State of Ohio Driver’s License required.