Care Coordinator

About The Role:
Your north star: Support the Pomelo clinical practice’s efficiency by owning key operational & administrative processes.

What you’ll do:

Work closely with clinical staff to provide care navigation support for patients who need help finding providers in their network and/or being connected to other care or social services such as housing, transportation, WIC and SNAP.
Monitor our member support phone line and answer any questions that patients call in with
Complete eligibility checks for new and existing patients and own the patient offboarding process
Own patient scheduling, including patient prioritization, appointment reminders and provider schedule optimization
Manage referrals to health plan’s Case Management team
Collaborate with Market Operations Lead to develop new workflows focused on improving care coordinator efficiency
Other responsibilities as assigned

Who you are:

4+ years healthcare administration experience, ideally having worked within virtual care
Familiarity with SDOH platforms and referrals
Results-oriented operator who moves fast
Meticulous attention to detail
Goes the extra mile for patients
Comfort with ambiguity
Ability to work cross-functionally with clinicians
Passionate about maternal and child health