Team Lead

Primary Responsibilities:

Print Sales and Services:

Responsibility in the Print function to support efficient operation while driving overall store sales.
Operates and assists associates on all equipment within the Print Services area to maintain efficient production and ensure client orders are completed correctly and on-time.
Effectively utilizes communication tools to request assistance within the Print Services area, and to coordinate the appropriate service for all customers throughout the store.
Operational Efficiency:

Process merchandise accurately and efficiently, adhering to established procedures, deadlines, and visual merchandising standards.
Identify areas for process improvement and implement plans to reduce waste and inefficiencies. In partnership with all associates, ensure regular loss prevention compliance.
Ensures compliance with company policies, procedures, and practices; and supports the company’s loss prevention efforts. Performs other duties as assigned.
Contribute to increasing sales and profitability through conversion, Average Order Value (AOV), and customer satisfaction improvement initiatives.
Client Engagement:

Drives positive client satisfaction levels including coaching and training to associates to enhance the customer experience.
Supports community outreach initiatives to drive client/customer retention.
Works to continually develop personal selling skills and product knowledge through sales and service tools provided to deliver the total solution.
Performs other duties as assigned.
External Key Carrier and Leader on Duty:

Ensuring the safety and security of the building and associates during the absence of the management team.
In partnership with all associates, ensure regular loss prevention compliance.
Performing opening or closing responsibilities.
This includes driving awareness of key performance indicators, providing guidance to improve results, activation/deactivation of the store’s alarm system, and processes for opening or closing the store.
May assist in review of cash handling, cashier, and merchandise error logs, register voids, tax exemption and all related cash office audits.
Other duties as deemed necessary

Education & Experience:

High school diploma or equivalent preferred
1–3 years related experience; sales and/or customer service preferred
Basic computer skills; able to use job-related technology and POS systems
Attention to detail and, ideally, experience in Print Services
Skills & Competencies:

Advanced selling skills and strong customer focus
Excellent verbal and written communication; strong interpersonal skills
Positive, engaging, and adaptable in a changing environment
Demonstrates integrity, accountability, and trust
Action-oriented with a drive for results, sound decision-making, patience, and a desire to continuously build product and selling knowledge