Educational Programs Administrator

Job Description
About the Role: The Educational Programs Administrator (EPA) is responsible for managing and coordinating the logistics and administrative processes that support the department’s training demos and university webinars. This includes handling inbound leads, scheduling product demonstrations, coordinating and tracking device shipments, confirming appointments, and organizing university webinars. The role ensures seamless execution of all operational aspects, enabling the team to deliver high-quality training experiences while maintaining efficient communication and workflow across multiple team members and all stages of engagement.

Responsibilities: Delivers high-touch engagement through multiple platforms including inbound and outbound calls, email, and online scheduling requests related to Educational Programs.

Works to schedule Speech Language Pathologists for device demos, webinars, and in-services, including the ordering of loaner devices and other necessary materials

Works to schedule consumers for Communication Coaching sessions

Ensures device shipments arrive in time for hands on educational activities

Monitors cancellations and works with SLPs on rescheduling of scheduled activities 

Multi-tasks and successfully executes projects under a heavy workload, tight  deadlines and changing conditions  

Coordinates loaner device recall when device demos /webinars have concluded    

Triages opportunities and customer issues and transfers to the appropriate team member

Creates LG accounts for external SLP users

Performs University-specific tracking and procedures

Offers exceptional customer service experience in every interaction consistent with Lingraphica’s core values

Collaborates with the Clinical Educators when needed for specific projects

Provides phone support for incoming and outgoing calls by acting as the transfer person for issues/questions regarding specific Educational Programs

Coordinates logistics and plans education events

Follows up with contacts and assigned leads (via internal and external list sources) to increase engagement with educational programs
Qualifications
Minimum Qualifications:

Proficient in basic computer programs with willingness to learn new systems 

Working knowledge of Microsoft Office 365 

Self-motivated 

Organized, attention to detail  

Excellent verbal, phone, and written communication skills 

1-2 years related customer service, sales, marketing and/or related administrative experience   

Preferred Qualifications:

Experience with OneDrive, RingCentral, and HubSpot or similar CRM.

Experience in the healthcare industry and/or durable medical equipment