Sales Associate

The Sales Associate plays a vital role in delivering a welcoming and memorable experience for every Studs customer. As the first point of contact, you’ll bring energy, product knowledge, and service excellence to every interaction — helping customers feel confident, informed, and excited about their time in the Studio.

This is a hands-on, customer-facing role ideal for someone who thrives in a fast-paced environment, loves working with people, and is excited to grow their retail and service skills. You’ll contribute to team goals, support operational tasks, and help create a Studio environment that reflects our brand and values.

Key Responsibilities:

Sales & Studio Support

Contributes to sales and service goals by delivering an exceptional customer experience on the floor
Welcomes and educates customers about the Studs experience, products, and piercing services
Serves as a brand ambassador and Earscaper through personalized, one-on-one styling and service
Studio Operations

Maintains accuracy and flow across key operational areas including appointments, POS, and inventory restocks
Follows Studio protocols and uses judgment to escalate issues or customer concerns as needed
Supports upkeep of the Studio environment in line with visual and brand standards
Team Culture & Values

Follows company policies and procedures and asks for help when unsure
Treats teammates and customers with professionalism, consistency, and care
Brings a positive attitude and contributes to a respectful, feedback-rich Studio environment
Open to feedback and eager to grow through collaboration and support

Requirements:

Prior retail or customer-facing experience preferred but not required
Must be available to work a flexible schedule of varying days and hours, including evenings, weekends, and holidays
Must have availability to work at least 1 weekend day (Saturday or Sunday) per week, excluding approved unscheduled time away
Reliably attend work as scheduled for up to 29 hours per week, in line with local laws and subject to any approved accommodations
Comfortable standing for extended periods (up to 8+ hours) and able to lift/move at least 20 lbs
Able to handle chemicals safely and follow all safety protocols
Brings energy, curiosity, and a willingness to learn in a fast-paced team environment
Receives feedback openly and contributes to a supportive, inclusive team culture