Associate Vice President of the Clinical Command Center

Duties and Responsibilities
Clinical Command Center Strategy & Leadership

Define and execute the strategic vision for the Clinical Command Center aligned with system transformation priorities. Partners closely with hospital leadership including Nursing, COOs, Case Management, Utilization Review, Emergency Department, Perioperative Services, Environmental Services, Imaging, Information Technology, etc. Leads interdisciplinary governance structures focused on throughput and capacity. Facilitate enterprise-wide alignment on standardization, priority alignment, policies and escalation protocols. Establish the Command Center as the central hub for real-time operational decision-making and system coordination. Lead integration of predictive analytics, AI-enabled tools, and capacity modeling to proactively manage demand and resources. Foster a culture of Jackson CARE values while leading with compassion, accountability, respect and expertise.

Patient Flow & Capacity Management

Oversee enterprise-wide patient flow, including admissions, transfers, discharges, and intra-system movement. Optimize bed utilization and turnover performance across acute care facilities. Implement and sustain best practices in capacity management (e.g., early discharge, pull-time for admissions, and ancillary services turnaround times). Partner with clinical and operational leaders to reduce avoidable days and improve length of stay performance. Embed high reliability organization and operational excellence principles into command center operations. Support business continuity and disaster response efforts in coordination with Emergency Management and Business Continuity and Resiliency leadership.

Bed Placement & Transfer Center Operations

Lead centralized bed placement operations to ensure timely and appropriate patient placement. Oversee Transfer Center operations, including inbound/outbound transfers, physician access, and regional referral management. Improve acceptance rates, reduce transfer delays, and enhance referring provider experience. Establish clear escalation pathways and decision frameworks for capacity constraints.

Virtual Care Operations

Provide clinical leadership oversight for: Virtual Patient Observation (safety sitters, fall prevention, & behavioral health monitoring) and Virtual Nursing (admission/discharge support, documentation, & patient education). Scale virtual care models to improve workforce efficiency and patient safety. Evaluate emerging technologies and vendor partnerships to enhance virtual capabilities.

Float Pool & Workforce Optimization

Oversee development and management of a centralized float pool. Align staffing resources dynamically with patient demand across the system. Reduce premium labor (agency/overtime) through optimized deployment models. Collaborate with nursing and HR leadership on workforce strategy, staffing models, and labor productivity.

Performance Management & Analytics

Establish and monitor key performance indicators (KPIs), including but not limited to: Length of stay (LOS), Bed turnaround time, ED boarding time, Transfer turnaround time, Occupancy rates, Ancillary services turnaround times, and Observation vs. inpatient optimization. Implement real-time dashboards and reporting capabilities. Serve as a “steward of the truth” for patient flow and capacity data across the enterprise. Drive continuous performance improvement using Lean Six Sigma or equivalent methodologies.

Required Qualifications:

Experience

Minimum of 10 years of progressive nursing leadership experience in healthcare operations.
Minimum of 7 years of experience in leading facility command centers, patient flow and capacity management in multi-hospital or large integrated health systems.

Education

Master’s degree in Nursing, Healthcare Informatics, Business Administration, or related field required.

Skill
Must have knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.
Strong analytical, organizational and communication skills are necessary.
Must be able to demonstrate a thorough knowledge of organizational fundamentals of developing and coordinating budget activities and schedules for a large and complex healthcare institution.

Must be able to demonstrate familiarity with all financial standards and regulations applicable to hospitals by various governmental, funding, and accrediting agencies.
Skill in monitoring/assessing the performance to make improvements or take corrective action.
Skill in using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems.
Ability to plan, implement, and evaluate programs. Ability to establish goals and objectives.
Ability to recognize, analyze, and solve a variety of problems. Must be knowledgeable in current healthcare trends and policies.
Credentials

Valid Florida RN license is required.