SUPERVISOR, PRACTICE COACH

Position Overview

The Supervisor, Practice Coach provides support to Health Center Organizations (HCOs) to help them establish and reach clinical, operational, and/or quality improvement goals; adopt best practices; implement innovations; and improve the experience and delivery of care for both patients and clinicians. As a people leader, the Supervisor leads individual practice coaches and the coach team to accomplish the projects/deliverables identified by the Practice Transformation Director and aligned with organizational goals. The Supervisor is responsible for implementing decisions through the work of the team; assigning work and aligning resources; and coaching and evaluating performance of each direct report. The Supervisor provides input to compensation, hiring and firing decisions, and supports strategic awareness to and execution of department goals and objectives.

Essential Duties

Provide mentoring and coaching to Practice Coaches
Lead regular team meetings and foster a culture of collaboration, accountability, and mutual respect
Address and resolve conflicts while maintaining team engagement and motivation, incentivize individual and collective performance through rewards and recognition
Continuously identify and implement opportunities to improve practice facilitation systems and processes for members and customers
Prioritize, assign, and oversee tasks/deliverables across the team as appropriate
Ensure team processes function efficiently and effectively
Monitor progress to ensure timely and effective completion of tasks and deliverables
Supervise individual performance and connect team members with appropriate resources and support to empower their success
Conduct staff evaluations and employ corrective action practices as needed if performance issues are identified
Provide input to leadership (Manager/Director) on staffing and resource allocation decision

equirements
Master’s degree in healthcare or a related field preferred and a minimum of five (5) years of progressive experience supporting health care teams in similar or relevant role required.
Experience working in a clinical setting (safety net clinic, rural health center, county health department) and using Epic is a plus
Demonstrated experience leading cross-functional initiatives and translating strategic priorities into measurable outcomes; previous people leadership experience is a plus.
Demonstrated strength in anticipating and resolving problems including where little to no precedent may exist, strong process understanding of project lifecycle, highly independent and self-motivated
Demonstrated experience supporting individual clinicians, care teams, and clinic leaders with implementing practice changes in a clinical setting­ using principles of motivational interviewing or human centered design; practices of Model for Improvement or Lean; and frameworks such as PCMH or the Building Blocks of High Performing Primary Care.
Ability to create welcoming, structured spaces for meeting and collaboration, virtually and in-person, including creating realistic agendas and creative social connections (icebreakers), and coordinating stakeholders across disciplines and technical assistance needs.
Excellent written and verbal communication skills, with the ability to act as a coach and consultant across diverse environments and effectively engage clinicians, leadership, and staff to convey complex information and drive change and improvement
Knowledge of change management and human-centered design required; familiarity with advanced primary care concepts, chronic disease management, and FQHC/safety net clinics preferred
Strong facilitation skills, including the ability to design and lead effective meetings (virtual and in-person), create structured agendas, and adapt in real time and work collaboratively in team environments to maintain effective relationships with a broad range of partners
Strong experience in a telecommuter role required, including use of electronic documentation and file management (OneNote, SharePoint), remote communication technologies (e.g., Teams, Zoom), and task management (Smartsheet); experience using JIRA is a plus
Ability to travel up to 25% to both urban and rural locations

Physical Requirements/Work Environment:

Constant interpersonal skills, teamwork, and customer service. Frequent creativity, mentoring, presentations, and teaching. Occasional decision making and independent judgment or action.
Reading, speaking, writing, and understanding English.
While performing the duties of the job, the employee is regularly required to sit for long periods of time; stand and walk; use hands to finger, handle or feel; reach with hands and arms.
This position requires a virtual home-office environment, working remotely.
The role routinely uses standard office equipment such as computers and mobile devices.
Travel is required to support OCHIN’s business requirements for go-live installations or training which may require travel by air, vehicle, or train.